Job Title: Customer Service Representative - Commercial Insurance
Company: BBCO Insurance
Location: Lafayette, LA
Job Type: Full-time
About Us:
BBCO Insurance is a well-established insurance agency known for its commitment to providing top-tier insurance solutions to our clients. We are currently seeking an enthusiastic and driven individual to join our team as a. If you have a passion for problem solving, helping others, and finding unique solutions, this is the position for you.
Requirements:
- Currently hold or willing to get Property & Casualty license: If you do not already have this license, we will support and guide you in obtaining them.
- Communication Skills: Excellent interpersonal and communication skills to navigate tough conversations with empathy and professionalism.
- Organizational Prowess: Strong organizational and problem-solving abilities to manage diverse responsibilities.
- Eagerness to learn and grow: Stay updated on industry trends and continually improve your skills.
- Career mindset: A long-term commitment to a rewarding career in the insurance industry.
Responsibilities:
- Customer Service & Client Support: Provide exceptional customer service to commercial insurance clients by phone, email, and in person. Servicing needs include: payments, address updates, driver and vehicle changes, audits, and general coverage questions.
- Certificates of Insurance & Policy Documentation: Prepare and issue Certificates of Insurance (COIs) and other proof-of-coverage documents.
- Commercial Policy Renewals: Prepare and present commercial renewal proposals, reviewing premium, rate, and coverage changes with clients. This includes updating business information and ACORD applications.
- Account Review & Team Collaboration: Coordinate with the Commercial Lines CSR Support team and producers to identify accounts that may need to be re-quoted or revisited.
At BBCO Insurance, we value our employees' well-being and offer a comprehensive benefits package*:
- Sick Leave: Five paid sick days available immediately upon hire.
- Vacation Time: After a probation period of ninety days, enjoy 3 vacation days accrued during the first year, with time accrued from the first day of work. Vacation time will increase with tenure & time accrued up to 15 days.
- Birthday Paid Leave: You will receive a paid day off on your birthday. If it falls on a weekend, you may choose to take the Monday or Friday off.
- Work From Home Days: After one year of employment, you will be eligible for 6 work from home days.
- Retirement Plan: Benefit from a company-sponsored retirement plan with a 3% match, effective after the ninety day probation period.
- Holidays: We observe all major holidays, providing you with time to relax and recharge.
Company benefits are subject to eligibility requirements, the policies outlined in the Employee Handbook and may be modified at the company's discretion.
Salary: $36,000 - $46,000 DOE
How to Apply:
If you meet the requirements and are excited about the opportunity to advance your career in the insurance industry, we'd love to hear from you. Please send your resume, cover letter, and two work references to [email protected] with the subject line "Customer Service Representative - Commercial Insurance."
Join our team at BBCO Insurance and embark on a fulfilling career in insurance. We look forward to meeting you and working together to help our clients secure their future. Epic Change, LLC dba BBCO Insurance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Last Edited: 07/01/2026 9:30 AM
Pay: $36,000.00 - $46,000.00 per year
Benefits:
- 401(k)
- 401(k) 3% Match
- Paid time off
- Work from home
Experience:
- Customer service: 1 year (Preferred)
- Insurance: 1 year (Preferred)
License/Certification:
- Property & Casualty License (Preferred)
Ability to Commute:
- Lafayette, LA 70506 (Required)
Work Location: In person
