Automotive Product Specialist
Job Type: Full-Time
About the Opportunity
Are you passionate about automobiles, technology, and delivering exceptional customer experiences? We are looking for a highly motivated
Automotive Product Specialist to become an integral part of our dealership team. This is more than a traditional sales position. Our Product Specialists are experts on our vehicles, technology, and dealership operations. They educate customers, support the sales team, assist multiple departments, and ensure every customer receives a first-class experience from initial contact through vehicle delivery and beyond. If you're energetic, enjoy helping people, and are looking for a career with growth opportunities, we'd love to meet you.
Primary Responsibilities
Customer Experience
- Welcome customers and create a positive first impression.
- Conduct customer needs assessments to recommend the best vehicle.
- Demonstrate vehicle features, safety systems, technology, and available options.
- Accompany customers on test drives while highlighting vehicle performance and benefits.
- Deliver new vehicles and provide complete technology orientation, including Bluetooth, Apple CarPlay, Android Auto, navigation, and mobile app setup.
- Follow up after delivery to ensure customer satisfaction.
Sales & Product Knowledge
- Become the dealership's expert on all new vehicle models, trim levels, accessories, incentives, and manufacturer programs.
- Stay current on competitive vehicles and industry trends.
- Assist customers with selecting options, accessories, and protection packages.
- Support the sales team during peak business hours and special events.
- Assist with internet leads, phone inquiries, and appointment scheduling.
- Utilize the dealership CRM to document customer interactions and maintain follow-up activities.
Cross-Department SupportThis position plays an important role throughout the dealership and may assist with:
- Sales
- Business Development Center (BDC)
- Finance & Insurance (F&I)
- Service Department
- Parts Department
- Customer Relations
- Vehicle Deliveries
- Inventory Management
- Merchandising and lot organization
- Community events and dealership promotions
Administrative Responsibilities
- Complete manufacturer training and certification requirements.
- Maintain accurate customer records.
- Assist with inventory displays and showroom presentation.
- Help prepare sold vehicles for delivery.
- Support dealership marketing initiatives and social media content when needed.
- Maintain Customer Satisfaction Index (CSI) goals.
Qualifications
- Previous automotive experience preferred but not required.
- Customer service, hospitality, retail, technology, or sales experience is highly desirable.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable learning new vehicle technology and digital tools.
- Ability to work in a fast-paced environment.
- Positive attitude with a team-first mentality.
- Professional appearance and strong work ethic.
- Valid driver's license with a clean driving record.
- High School Diploma or GED required.
BenefitsWe offer a competitive benefits package that may include:
- Competitive salary plus bonus opportunities
- Performance incentives
- Paid manufacturer certification training
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee vehicle purchase program
- Career advancement opportunities
- Ongoing professional development
- Positive team-oriented work environment
Why Join Us?
We're looking for individuals who enjoy helping others, embrace technology, and want to build a long-term career in the automotive industry. This role offers exposure to every aspect of dealership operations and provides an excellent path toward careers in Sales, Finance, Sales Management, Service Management, or General Management.
If you're ready to join a dealership that invests in its employees and rewards initiative, apply today!
Pay: $18.00 per hour
Work Location: In person
