MERCEDES BENZ OF SCARBOROUGH, a fast-growing Fortune 500 company, is seeking a SERVICE COORDINATOR who will answer customer inquiries via phone and be responsible in working closely with our dealerships to increase the effectiveness of Group 1’s service operations and provide a “world class” customer experience to a variety of customers
In addition to competitive pay, we offer our associates the following benefits:
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Benefits package includes: Paid vacation, Employee Stock Purchase, 401k Plan with match, employee purchase plan for new vehicles, medical, dental, vision and onsite work out center.
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Professional work environment, with job training and advancement opportunities
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Performance bonuses
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Provide world-class service in every interaction for optimal call center performance and customer satisfaction.
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Identify service opportunities for every customer to increase dealership profitability and service-drive traffic.
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Provide detailed information for each service appointment to the dealerships.
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Accurately advise customers on importance of routine maintenance and any recalls.
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Quote pricing on factory recommended services to provide customers with estimated repair costs.
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Follow up on all inquiries, to keep customers and dealerships pleased.
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Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles.
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Log all calls using appropriate codes rendered through approved CRM/call-tracking system.
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Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network
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High School diploma, college degree is a plus
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Two or more years of customer service
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Excellent communication skills, strong writing skills,
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Computer proficient in MS Office and other common desktop software applications
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Must perform effectively in a fast-paced, high-volume call center environment dealing with various degrees of customer stress.
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Negotiation skills and the ability to secure appointments.
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Strong work ethic and attention to details with customer appointments.
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Great social skills to resolve issues between customers and dealerships.
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General understanding of call center performance metrics with knowledge of ADP, Xtime, dealer-management systems and automotive retail operations is preferred.
Compensation: $21.00 per hour
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
