SPECIFIC RESPONSIBILITIES
1. Maintain a pleasant attitude towards customers; greet all customers with a smile and appropriate vocal greeting. Thank the customer when transaction is completed.
2. Receive deposits and cash checks/withdrawals; verifying endorsements and customer balances on any checks larger than the amount specified in the check cashing policy; determines whether immediate credit should be given on the deposit or if an officer’s approval is necessary.
3. Maintain currency and coin supply as prescribed by bank policy; be familiar with all security equipment and safety procedures.
4. Verify currency; wrap and bag coin; mix new currency; and work up mutilated money.
5. Complete a Currency Transaction Report (CTR) for each deposit, withdrawal, exchange of currency, or purchase of cashier’s check which involves currency of $10,000.00 or more.
6. Refer special transactions to supervisor for approval, such as exchanging or depositing large amounts of currency, processing large withdrawals, cashing checks that are not covered under the check cashing policy.
7. Balance daily work by reconciling opening cash balance, cash received, cash disbursed, and closing cash balance.
8. Sell Money Order, Cashier Checks, and Travelers Checks.
9. Make credit card cash advances for customers.
10. Sell and redeems U.S. Savings Bonds (Refer Series HH savings bonds to ABM), accept loan payments and Federal Tax Deposits.
11. Verify night depository bags and envelopes and maintain accurate transaction logs on these items, as assigned.
12. Verify mail deposits and prepare documentation for mailing back to customer, as assigned.
13. Stay abreast of, and promote the bank’s services and cross-sell bank products. Make concentrated effort to solve customer problems.
14. Maintain up-to-date knowledge of existing policies and procedures necessary for performing teller duties, by attending training sessions as they are scheduled.
15. Assist other personnel in completion of end-of-day duties.
16. Perform all other duties as directed by Assistant Operations Manager.
- Monitor amount of account analysis logging done by tellers in comparison to cash flow from vault to determine accuracy. Make sure logs are submitted to
bookkeeping on a weekly basis.
- Print closed account report weekly. Pull closed signature cards and place in designated area.
- Print new account report daily. Send thank you cards to new customers using standard wording.
- Sort all “hold” mail statements and place in secure area.
- Fill out transmittal for cashier checks and send paperwork to bookkeeping at end of each day.
- Close money order machine and send paperwork to bookkeeping at the end of each day.
- Balance TT&L and fill out transmittal – send totals to bookkeeping at the end of each day.
