Position Title
Dispatcher
Department
Operations / Dispatch
Reports To
Plant Manager / General Manager
Employment Type
Full-Time, Hourly
Location
Calhoun, GA | Dalton, GA
Compensation
Competitive hourly pay, DOE
Basic Ready-Mix is seeking a detail-oriented, fast-thinking Dispatcher to join our Calhoun operations team. This is a key role at the heart of our daily operations — the Dispatcher coordinates the scheduling and delivery of ready-mix concrete from our plant to job sites across the region, ensuring every load arrives on time, to the right place, with the right mix. If you thrive in a fast-paced environment, communicate well under pressure, and take pride in keeping things running smoothly, we want to hear from you.
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Locally operated, team-first culture
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Stable, year-round employment
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Competitive hourly pay, DOE
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Opportunities to grow within the company
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Work alongside experienced plant and ops teams
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Be the hub that keeps daily operations moving
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Monday–Friday schedule (some Saturdays as needed)
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Calhoun and Dalton office locations
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Receive and process customer concrete orders, confirming mix design, yardage, delivery time, and job site details.
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Enter all orders accurately into the dispatch system and generate complete delivery tickets for the plant.
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Coordinate with CSRs and the Plant Manager to verify next-day orders and flag discrepancies before the shift begins.
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Dynamically adjust truck schedules throughout the day to meet changing job site demands and pour windows.
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Manage Will Call orders — do not dispatch until the customer's trigger call is received.
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Assign and dispatch mixer truck drivers to job sites based on schedule, geography, and truck availability.
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Monitor truck status in real time to maintain on-time delivery performance and maximize truck utilization.
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Communicate driver start times, job assignments, and return instructions clearly throughout the shift.
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Coordinate inter-plant truck swaps with Plant Manager and General Manager approval when needed.
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Track and document driver hours, load counts, and yardage against daily performance goals.
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Serve as the primary point of contact for customers calling to check on delivery status or make order changes.
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Proactively notify customers and salespeople when a delivery is running behind schedule — never wait for them to call.
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Resolve delivery conflicts, access issues, or load discrepancies quickly and professionally.
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Support COD order management — confirm payment arrangements are in place before trucks are dispatched.
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Maintain accurate daily dispatch logs including order details, driver assignments, delivery times, and any incidents.
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Submit the COD log daily — even when there is no COD activity to report.
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Assist with the Daily Operations Report and other morning paperwork as needed.
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Ensure driver activity aligns with DOT hours-of-service guidelines and company policy.
KEY GOAL
Dispatcher performance is measured by on-time delivery rate, truck utilization (target: 4 loads/driver/day, 7 yds avg/load), and customer satisfaction. You are the link between the plant and the job site.
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High school diploma or equivalent.
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Strong communication skills — clear, calm, and professional under pressure.
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Ability to multitask and prioritize in a fast-moving environment.
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Basic math skills for tracking loads, yardage, and driver schedules.
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Comfortable using computers, dispatch software, and phones simultaneously.
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Reliable, punctual, and self-directed — this role requires minimal supervision.
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Prior dispatching, logistics, or construction industry experience.
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Familiarity with ready-mix concrete operations, batching, or delivery logistics.
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Experience with dispatch or plant management software (GEN3, Command, or similar).
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Knowledge of the local road network and job site access considerations.
Work Setting
Primarily office/dispatch desk at the Calhoun or Dalton plant facility.
Hours
Full-time, hourly. Weekdays required; occasional Saturdays during peak season.
Physical Demands
Primarily seated desk work; ability to remain focused and alert through a full shift.
Environment
Fast-paced, team-oriented. Exposure to radio, phone, and computer systems throughout shift.
Start Time
Early morning start required — plant operations begin before 7:00 AM.
