NAME OF ENTERPRISE: Buffalo Thunder Inc.
JOB LOCATION: Buffalo Thunder and Cities of Gold Casino’s
REPORTS TO: Player Development Manager
DEPARTMENT: Marketing
FLSA STATUS: This is a full- or part-time, hourly, non-exempt position
TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD
JOB PURPOSE: Develops guest loyalty, relationships and direct marketing programs. Answering inquiries, fulfilling requests and maintaining database. This is an entry level position.
ESSENTIAL FUNCTIONS:
-
Serve as initial contact and key data entry clerk for Call Center information
-
Serve large amounts of inbound and outbound calls in a timely manner
-
Identify and gather information on valuable guests through observation, analysis, personal contact and service
-
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
-
Provide services to response to guest requirements
-
Maintains call center database by entering information
-
Conduct informal surveys and queries
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
- Must be at least 21 years of age or older
-
Ability to handle a variety of customer requests and personalities
-
Must be people oriented.
-
Good verbal and written communication skills and active listening
-
Skill in using computer and programs
-
Basic math skills
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
- High School Diploma or GED
-
Previous experience in a customer support role
-
Basic computer experience preferred
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Office/casino setting; Shift work; Required to work weekends, holidays, and overtime
-
Sitting- 100%
-
Exposure to cigarette smoke and noise
-
Some light lifting and carrying required
DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.
