Location: Louisville, KY
Schedule: Full-Time
We are a growing healthcare services organization committed to helping patients navigate the complexities of medication access and insurance coverage. Our team partners with patients, healthcare providers, and manufacturers to deliver compassionate support and ensure timely access to treatment. We foster a culture centered around service, accountability, collaboration, and making a meaningful difference in patients' lives.
The Patient Access Coordinator supports patients throughout the enrollment and reimbursement process by conducting benefit investigations, communicating with healthcare providers and patients, and facilitating access to prescribed therapies. This role combines customer service, problem-solving, and administrative support to provide a seamless experience for patients and stakeholders.
- Review and process patient enrollment documentation accurately and efficiently.
- Perform benefit investigations and verify coverage through commercial and government payers.
- Support inbound and outbound calls with patients, caregivers, healthcare providers, and authorized representatives.
- Communicate approvals, denials, and next steps related to coverage and enrollment.
- Gather additional information necessary to complete enrollment requirements.
- Coordinate with healthcare providers to ensure timely processing and patient support.
- Prioritize work to meet established service-level expectations.
- Maintain accurate documentation and ensure compliance with HIPAA and company standards.
- Respond professionally to inquiries and provide exceptional customer service.
- Escalate issues appropriately and support daily operations across assigned programs.
- Maintain patient confidentiality and handle sensitive information with discretion.
- High school diploma or equivalent required.
- Minimum of two years of customer service or healthcare-related experience.
- One year of call center, reimbursement support, or patient access experience preferred.
- Experience with insurance verification, benefit investigations, prior authorizations, Medicare, Medicaid, or commercial payers strongly preferred.
- Pharmacy, biotech, managed care, medical office, or HUB services experience is a plus.
- Bilingual English/Spanish skills are highly desirable.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Demonstrated empathy and professionalism when interacting with patients and providers.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong critical thinking and problem-solving skills.
- Ability to work independently while collaborating effectively with team members.
- Proficiency with Microsoft Office applications and data entry systems.
- Commitment to delivering a high level of service and quality.
- Be part of a mission-driven organization focused on helping patients receive the care they need.
- Work alongside a collaborative team dedicated to service excellence and continuous improvement.
- Competitive compensation and comprehensive benefits package.
- Opportunities for career growth and professional development.
- Supportive culture that values compassion, integrity, and accountability.
If you are passionate about helping others and thrive in a customer-focused healthcare environment, we invite you to apply and become part of a team that makes a difference every day.
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