Service Manager
With 100 years of success, Nixon Power Services is the world’s largest distributor of Kohler Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.
We are currently looking for a highly motivated individual to join the team as a Service Manager in our Atlanta, GA location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Technicians and Coordinators, as well as work with cross functional leaders to grow our business profitability.
What you’ll be doing:
-
Improve the department’s financial performance through increased productivity, and inventory and equipment management.
-
Help develop, implement, and maintain consistent department productivity processes and procedures that drive revenue growth, increase gross margin, and decrease expenses.
-
Develop talent through effective hiring, mentoring, development, and coaching.
-
Assign work, schedule, and supervise Technicians and Service Coordinators.
-
Promote and lead the branch safety program, including participation on branch risk performance committee.
-
Organize and optimize preventive maintenance (PM) and quoted service.
-
Working with the Service Coordinators, increase efficiency of PM schedules by analyzing geography, multi-work order trips, priority, technician skills, equipment and parts requirements and other resources.
-
Open, issue, track, and close service work orders.
-
Conduct warranty actions and filings to internal Warranty Administrator.
-
Manage field service reports (FSRs) and their appropriate follow-up.
-
Supervise proper usage, flow, and disposition of FSRs.
-
Review FSRs for proper completion of customer service and equipment data, performed work, follow-up requirements, warranty applicability, parts and material usage documentation, time and mileage information, and customer signature and closure.
-
Direct FSR disposition and filing.
-
Direct all billing instruction submission and job completion action.
-
Other duties as assigned.
What we’re looking for:
-
Associate’s degree in business administration or related field required, bachelor’s degree preferred.
-
Minimum 4-5 years of experience in power generation industry preferred.
-
4-5 years of experience in a leadership position required.
-
Experience with Great Plains Dynamics applications preferred.
-
Strong ability to lead, persuade, motivate, and influence others.
-
Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
-
Excellent communication skills, both written and verbal.
-
Strong organizational skills.
-
Proficient in Microsoft Office suite of programs.
-
Excellent customer service skills.
