Description:
Position Summary:
The Patient Services Specialist is responsible for ensuring a seamless and positive experience for patients throughout their interaction with the clinic. This role includes managing appointments, verifying patient information, and serving as a liaison between patients and various departments while upholding the highest standards of service and compliance.
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Key Responsibilities:
Scheduling & Appointment Management
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Schedule appointments for medical providers, labs, Mental Health, Bliss Cares, Care Management, and Bliss Wellness.
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Coordinate and schedule patient leads received through the website.
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Confirm upcoming appointments and follow up on missed or canceled visits.
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Access and collect $50 appointment no-show/cancellation fee.
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Reschedule and cancel appointments across all departments as needed.
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Proactively chart-check next-day appointments to resolve outstanding issues in advance.
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Reschedule provider schedules due to meetings, training, or vacation time.
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Ensure patient compliance with clinic guidelines, including mental health and care management appointments, HIV/Prep follow-ups, and required labs.
Patient Interaction & Office Flow
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Check in and check out patients efficiently and courteously.
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Ensure smooth patient flow throughout the clinic.
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Address and resolve patient questions or concerns before departure.
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Serve as a liaison between patients and departments to facilitate communication.
Administrative & Data Entry
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Accurately enter new patient demographics and update existing records.
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Scan and upload patient identification, insurance cards, and proof of address.
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Clean up outdated "ticklers" in patient charts.
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Manage lunch schedules for Medical Representatives.
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Perform additional duties as assigned in an efficient and timely manner.
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Update leader daily of status of daily tasks.
Insurance & Billing
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Verify patient insurance and check eligibility.
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Communicate and collect applicable co-pays, co-insurance, and outstanding balances.
Phone & Communication Duties
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Answer all incoming calls by the second ring with appropriate greeting and professionalism.
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Make outgoing calls to move-up appointments for treatment or any appointments needed by the clinical team.
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Transfer calls appropriately announce the caller’s name and reason for the call before transferring, no blind transfers.
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Respond to Athena messages, and emails by the end of each business day.
Compliance
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Adhere to HIPAA and clinic confidentiality standards at all times.
Requirements:
Minimum Requirements
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High school diploma
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2+ years’ experience in medical practice or similar setting
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eClinical Works (eCW) experience preferred
Job Type: Full-time
Additional Compensation:
Work Location:
Benefits:
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Health insurance
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Dental insurance
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Vision insurance
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Paid time off
Setting:
Schedule:
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Monday to Friday
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No weekends
Benefit Conditions:
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Waiting period may apply
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Only full-time employees eligible
