Job Overview
We are seeking a dedicated and detail-oriented Medical Office Specialist to join our healthcare team. In this vital role, you will serve as the frontline representative of our medical practice, ensuring smooth daily operations and exceptional patient service. Your expertise in medical administrative support, electronic health records management, and insurance verification will be essential to providing high-quality care coordination. The ideal candidate is proactive, organized, and passionate about contributing to a positive healthcare experience for every patient.
Responsibilities
- Manage patient scheduling, appointment confirmations, and clinic flow to optimize daily operations.
- Verify insurance coverage, process claims, and handle billing procedures using billing and insurances systems
- Review and update medical records accurately in Electronic Health Record (EHR) systems while maintaining strict adherence to HIPAA confidentiality policies.
- Assist patients with intake procedures, including collecting demographic information and explaining clinic policies.
- Perform insurance verification and explain coverage details related to Medicare, Medicaid, and other health plans.
- Utilize multi-line phone systems with professional phone etiquette to answer inquiries, schedule appointments, and provide excellent patient service.
- Support clinical staff by reviewing documentation for accuracy, coding medical procedures with CPT codes, ICD-9/10 codes, and ensuring proper medical billing practices.
- Maintain organized filing systems for medical records and ensure compliance with health information management standards.
- Use computer skills in Microsoft Office applications for documentation review and administrative reporting tasks.
- Demonstrate proficiency with EMR systems to ensure efficient electronic health records management.
- Provide front desk support including greeting patients, managing patient flow at the reception area, and handling office clerical tasks such as filing and data entry.
Experience
- Prior clinic or medical office experience is required; dental or hospital experience is highly valued.
- Strong knowledge of medical terminology, health insurance processes, and clinical confidentiality policies.
- Experience with EMR/EHR systems its essential.
- Familiarity with medical coding (ICD-10/ICD-9), CPT coding, and billing procedures related to Medicare and private insurance providers.
- Bilingual skills are preferred to effectively serve diverse patient populations.
- Demonstrated ability to handle multiple priorities efficiently in a fast-paced healthcare environment while maintaining excellent customer service standards.
- Proficiency in computer applications including Microsoft Office Suite (Word, Excel) and familiarity with office management software like Dentrix or Eaglesoft is advantageous.
Join our team as a Medical Office Specialist where your organizational skills and healthcare knowledge will directly impact patient care quality! We are committed to fostering a supportive environment that values your expertise in medical administration while offering opportunities for professional growth within a dynamic healthcare setting.
Pay: $16.50 - $18.50 per hour
Benefits:
- Continuing education credits
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
- Parental leave
- Pet insurance
- Professional development assistance
- Referral program
- Tuition reimbursement
- Uniform allowance
- Wellness program
Work Location: In person
