Buffalo Plumbing is seeking a highly organized and proactive, friendly Office Manager to oversee daily office operations and ensure efficient administrative functions. The ideal candidate will possess strong leadership skills, excellent communication, and a comprehensive understanding of office management, including clerical tasks, vendor relations, and team supervision. This role requires a versatile individual capable of managing multiple responsibilities in a fast-paced environment, with experience in medical or general office settings preferred. The Office Manager will play a key role in maintaining smooth workflow, supporting staff development, and ensuring exceptional service delivery.
Responsibilities
- Oversee daily office operations, including front desk management and multi-line phone systems
- Grow Sales
- Hire / Manage Team / Schedule
- Grow Plumbing & HVAC Departments
- Digital Marketing
- Coordinate scheduling, calendar management, and appointment setting for staff and clients
- Supervise administrative staff and provide training & development opportunities
- Manage vendor relationships, negotiate contracts, and oversee procurement processes
- Handle bookkeeping, payroll processing, budgeting, and financial recordkeeping using QuickBooks or similar software
- Assist with human resources functions such as onboarding, employee records management, and policy enforcement
- Organize events and meetings, including planning logistics and managing event budgets
- Maintain filing systems, ensure document accuracy, and manage confidential information with discretion
- Ensure office supplies are stocked and equipment is maintained in optimal condition
- Develop and implement office procedures to improve efficiency and productivity
- Provide excellent communication and phone etiquette to clients, vendors, and staff
Experience
- Proven experience in office management or administrative roles within plumbing industry
- Supervising experience with team management responsibilities
- Proficiency in QuickBooks, calendar management tools, and multi-line phone systems
- Familiar with House Call P
- Familiar with Profit Rhino
- Has general understanding of Plumbing industry and HVAC
- Friendly customer service and happy to help customers
- Strong organizational skills with the ability to multitask effectively under deadlines
- Experience in event planning, vendor management, budgeting, bookkeeping, payroll processing, and human resources functions
- Excellent communication skills both verbal and written; capable of training staff effectively
- Prior experience with front desk operations and medical office management is a plus
- Demonstrated ability to handle clerical tasks such as filing, data entry, and record keeping with attention to detail
Job Type: Full-time
Pay: $25.00 - $45.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
