Position Summary:
The Human Resources Coordinator provides day-to-day support across core HR operations, serving as a primary point of contact for team member and manager inquiries. This role supports onboarding, HR systems administration, and recruiting coordination to help ensure a consistent and responsive team member experience.
Key Responsibilities:
Serve as the HR Help Desk
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Act as the first point of contact for team member and manager questions
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Respond quickly and thoughtfully to a wide range of HR inquiries
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Track and follow up on requests to ensure nothing falls through the cracks
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Route specialized inquiries (e.g., payroll, benefits, employee relations) to the appropriate team
Support Day-to-Day HR Operations
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Maintain accurate team member records in HR systems
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Run basic HR reports and support data requests
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Ensure completion of new hire documentation and compliance requirements
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Assist with coordination of HR processes such as performance reviews and training
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Follow and help document standard HR procedures
Coordinate Onboarding & Team Member Experience
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Coordinate onboarding logistics and ensure a smooth new hire experience
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Partner with hiring managers to support onboarding plans
Support Recruiting Activities
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Post job openings and manage applicant flow
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Schedule interviews and coordinate candidate communications
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Assist with resume review and interview logistics
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Support offer letter preparation and coordination
Contribute to Process Improvements
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Identify opportunities to streamline HR processes and improve response times
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Help build and maintain FAQs and resources for common HR questions
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Support additional HR projects and initiatives as needed
Required Skills & Competencies:
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Strong organizational skills and attention to detail
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Clear, professional communication (written and verbal)
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A service-oriented mindset with a focus on team member experience
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Ability to manage multiple priorities and follow through on tasks
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High level of discretion and ability to handle confidential information
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Comfortable navigating a variety of HR systems and tools
Education & Experience:
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Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
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2–5 years of experience in HR, recruiting, or a similar support role
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Experience working in a fast-paced or high-volume environment preferred
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Familiarity with HCM systems (e.g., ADP Workforce Now) preferred
Physical Requirements:
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Prolonged periods of sitting at a desk and working on a computer
Location: Western or Central New York
Schedule: Monday – Friday, 8:00am-5:00pm
