Position Summary
The Server provides culinary information to residents and guests for ordering meals, takes guest orders, accurately communicates food orders to the kitchen, presents and serves meals to residents and guests while maintaining a pleasant dining ambiance, and completes all pre- and post-service tasks as assigned.
Essential Functions
o Follows all correct procedures and techniques for floor service, utilizing the Waited Service Manual and other training tools
o Completes pre-service tasks outlined for assigned dining room section prior to opening
o Ensures all tables are properly set, furniture and floors are clean, and necessary supplies are available for service
o Participates in daily pre-service meeting
o Accurately transcribes guest orders into POS, properly executes POS communication to the kitchen, and serves selections to guests in an efficient/timely fashion
o Monitors table timing to ensure consistent and smooth service of courses
o Touches base with each assigned table after main course service to ensure guest satisfaction
o Clears courses and appropriate service-ware from assigned tables per Waited Service Manual
o Returns trays of service-ware to dishwashing area per Waited Service Manual
o Completes post-service tasks outlined for assigned dining room section at end of shift
o Fosters teamwork between utility workers, cooks and other servers during meal service
Competencies
o Must be organized, accurate, concise and detail oriented
o Ability to demonstrate professionalism by approaching others in a tactful manner
o React well under pressure
o Treat others with respect and consideration regardless of their status or position.
o Follow through on commitments
o Computer literacy: POS, MS Office (Word and Excel), internet and email
o Knowledge and experience of food service sanitation, table service, healthcare food regulations
o Must possess initiative and integrity and demonstrate interest in the well-being of individuals who are aged or infirmed
Education and Experience
o 1-2 years of experience in the hospitality industry, preferred
o Illinois Food Handler Training required (Can complete upon hire)
o Upon hire, must complete new hire online training and monthly online training
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. Reasonable accommodation will be determined on a case-by-case basis.
o Must be able to lift up to 40 lbs.
o Standing/walking a minimum of 50% of the day, for extended periods of time
o Capable of clearly communicating with staff, residents, family members and other guests
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