Position Title: Desktop/Server Support
Reports to: CIO
Job type: Full-time
FLSA: Exempt
Work authorization: United States (required)
Location: Sun Valley, CA
PMC Global, Inc. is a privately-held management company and resource partner with corporate offices in three states and more than 20 subsidiaries in 10 U.S. states and 17 countries.
This position is for one of the subsidiaries of PMC Global, Inc. located in Chino, CA
Purpose: Act as a desktop and server support administrator in a highly dynamic environment to support users with various technical issues. Act as a liaison between user community and higher-level technical experts and 3rd party vendors. Gather and translate business requirements into system solutions, and work with higher level and 3rd party IT experts to design, implement and maintain systems for smooth operation. Must have mid-level understanding of IT systems’ functionality, process improvements, best practices and work with business leaders to enhance the effectiveness of the system. But most importantly, be able and eager to learn new skills, technologies and systems.
Position Responsibilities:
- Responding to client support requests in timely manner
- Collaborate with clients to understand the issues
- Troubleshooting client hardware and software issues and resolving them in timely manner
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
- Proven work experience as Desktop / Server Support Technician
- Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Experience with administering multi-domain MS Active Directory
- Able to install and configure workstations within a Microsoft A/D environment
- Knowledge of popular operating systems, software applications, and remote connection systems
- Operational knowledge of Microsoft 365 environment is needed
- Research, install, configure, test and maintain Microsoft operating systems software and other vendor supplied software updates, upgrades and fixes in timely manner
- Troubleshoot, isolate, and replace operating system and server components, maintain systems at 99% uptime and reliability
- Understand cybersecurity, identify threats and malicious activities, how to secure the environment and keep the threat actors at bay
- Must be willing to work onsite
- Must be flexible to schedule changes, after/before hours and weekend work as required
Optional Skills:
· Working experience with VMWare technologies including vCcenter server, ESXi servers, virtual environment backup; and restore is a plus
· Working experience with setting up, maintaining and troubleshooting networking technologies like DHCP, DNS, etc. is a plus
· In-depth AI knowledge is a big plus
Required Education/Experience:
· Bachelor’s degree in information technology or computer science, or work-related experience
· Core understanding of IT services such as Microsoft server technology, Microsoft 365 or other cloud technologies
· Good understanding of production environment and real-time user support
Competencies:
· Detailed-oriented, adept at troubleshooting and resolving issues and defects
· Enthusiastic about customer service and have a passion for improving client satisfaction
- Demonstrated ability to manage complex, multidisciplinary projects
· Able to prioritize projects and multitask
· Must be a deep diver into complex technical issues
· Comfortable with asking for help when needed
· Problem solver; operates well in difficult situations
· Excellent verbal and written communication skills
· Understands the need for integrity and demonstrates awareness of ethical implications in all situations
· Must be willing to take initiative and not wait for manager to point out the issue to be resolved
· Must be a good communicator and have good verbal and written skills
· Must be able to work various groups, including but not limited to user community, with 3rd party vendors and IT support, corporate IT teams and others to resolve issues
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment, mostly indoor office environment with windows, offices with equipment noise, offices with frequent interruptions. The department atmosphere is quiet, friendly and collaborative but hardworking and very dynamic and timeline bound. Expect sudden and frequent direction changes and pop-up projects. Frequent needs to collaborate with multiple groups.
We offer a competitive salary, outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, and 401(k).
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
About the company.
PMC Global, Inc. is a privately-held management company and resource partner with corporate offices in three states and more than 20 subsidiaries in 10 U.S. states and 17 countries. From its roots in the early stages of the plastics polymer modification industry a half century ago, PMC has branched out through start-ups and strategic acquisitions to dominate select markets in plastics/chemicals, manufacturing, food service, packaging and finance. PMC and its subsidiaries employ more than 3,500 worldwide.
Pay: $25.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
Experience:
- IT support: 3 years (Required)
Location:
- Sun Valley, CA 91352 (Required)
Work Location: In person
