Account Manager - LTC Pharmacy
Required Experience for Account Manager Pharmacy:
- Long Term Care (LTC) Pharmacy Experience, minimum of 3 years
- Valid MD Pharmacy Technician certification, LPN or RN required
- Demonstrated leadership capabilities with the ability to relate well to staff and other professionals.
- A valid driver’s license, reliable auto, and current auto insurance.
- Ability to travel daily
- Able to communicate effectively in English, both verbally and in writing.
- Basic computer knowledge. Framework and Docutrack a plus
- Comprehensive knowledge of general nursing theory and practice.
Primary Responsibilities for Account Manager Pharmacy:
- Coordinates with internal and external partners to ensure medication needs are maintained and that opportunities and risks are identified and adjusted
- Acts as the liaison for customer support and solutions
- Uses experience to drive efficiencies in operations of the pharmacy to improve processes and build optimal efficiencies
- Assists in building and enforcing operating policies and procedures to ensure operational excellence
- Manage routine client support activities and resolution of routine to complex client issues and requests. Answer client questions over the phone or in person with LTC facilities
- Supports integration of the pharmacy into additional revenue opportunities
- Addresses and correct all facility concerns related to medication
- Is always normally available during and after operating hours; may designate a qualified temporary replacement if he/she will not be available.
- Builds a strong client relationship by consistently delivering client interactions that develop trust and show value.
- Create tools and provide ongoing training to ensure customers are engaged and understand our value proposition for the patients we serve.
- Develops a cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders; deliver quarterly Executive reviews to facility leadership to review business deliverables and evaluate new opportunities.
- Facilitate at both company and customer meetings to update and align the team and/or customer leadership on current updates, task progress, challenges, problem solving and career progression.
- Attends pertinent continuing education programs other than routine in-services and shares information with staff.
- Ensures compliance with federal, state, and local rules, accreditation standards and pharmaceutical policies in all patient care aspects.
Professional Requirements Account Manager Pharmacy:
- Travels to locations for implementation of pharmacy services. Acts as onsite support throughout implementation process.
- Adheres to dress code, appearance is neat and clean. Completes annual educational requirements.
- Maintains regulatory requirements, including all federal, state, local regulations and accrediting organization standards.
- Maintains patient confidentiality and safeguards all patient related information at all times.
- Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty.
- Attends annual review and in services.
- Complies with all organizational policies regarding ethical business practices.
- Represents the organization in a positive and professional manner in the community. Communicates the mission, ethics and goals of the organization.
- Work independently making sound judgements based on assessments and data available
Pay: $65,000.00 - $70,000.00 per year
Work Location: In person
