High Line Luxury Dealership is seeking a knowledgeable, professional, BDC Sales Associate in West Palm Beach!
Aston Martin, McLaren, Jaguar, Land Rover Palm Beach is seeking an experienced Automotive BDC Representative to join the department in handling high-volume inbound customer requests for a legendary luxury brand. This person must possess exceptional customer handling skills, have a great understanding of people, and be conditioned to handle the obstacles of behavioral economics. Must also have a proven track record of exceptional CSI and possess all the skills required to obtain truly outstanding customer service on a consistent basis.
A BDC agent is the backbone of a successful company, and we are looking for a team player!
Earn up to $100k annually!!
BDC Representative Responsibilities:
-
Generate appointments and quotes by means of proactive inbound and outbound prospecting and lead activity management to qualify and market to potential customers.
-
Set appointments.
-
Respond to internet leads immediately.
-
Work live chat program.
-
Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.
-
Provide superior customer service and achieve the highest degree of customer satisfaction.
-
Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements.
-
Direct customers to product information resources, including those available on the internet.
-
Check email/text frequently and respond to inquiries immediately.
-
Promptly respond to call-ins and internet car sales inquiries.
-
Facilitate car sales by collecting customer data.
-
Perform other tasks as assigned by the BDC Manager and General Manager.
Requirements:
-
Positive and energetic, excellent communication, listening and strong writing skills.
-
Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
- Meet and exceed established sales goals.
-
Follow established sales techniques and processes.
-
Attend all required training, whether online or in person.
-
Maintain professional demeanor and exhibit positive communication skills (verbal and written) and strong work ethic.
-
Strong Computer skills a must.
-
Acceptable attendance is mandatory. Weekend availability required.
-
Must be able to perform all essential functions and physical demands within a fast-paced work environment, with or without reasonable accommodation.
-
Ability to pass background check and pre-employment drug screen.
Benefits:
-
401(k) with employer match
-
Dental insurance
-
Vision insurance
-
Disability insurance
-
Health insurance
-
Vacation
DFWP/EOE
