Overview:
Job Purpose
ICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms.
Responsibilities
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Customer specific processing and support for ICE Data Services clients with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products
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Provide excellent customer care with deep knowledge of system workflow processes, including moderate understanding of key product features
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Assist in implementation and set up of new accounts and projects
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Provide expert security modeling, training and support as needed
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Performs other duties as assigned such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested by the sales and account management staff
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Analyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner
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Work closely with various team such as Product, Quality Assurance, Data and Development to resolve client concerns
Knowledge and Experience
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Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science
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Excellent written and verbal communication skills
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Sufficient analytical skills to understand and interpret theoretical/mathematical calculations
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Sufficient technical skills to troubleshoot the various products and platforms
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PC skills needed for basic experience in software navigation, especially when assisting clients as well as for efficient spreadsheet data manipulation
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-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
