The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.
Maintain and close medical records per policy.
Review records to ensure compliance with documentation standards.
Identify and obtain missing chart information, including physician signatures and other required documentation.
Manage appropriate release of information, including obtaining authorizations and distributing copies.
Collaborate with clinical staff to support timely admissions.
Conduct medical record audits as requested.
Purge closed cases, prepare records for archival, and maintain the master patient index.
Participate in hospice quality assessment and performance improvement programs.
Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
Support branch leader with new hire orientation and onboarding.
Serve as a resource connecting staff to IT, HR, and Compliance as needed.
Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
Coordinate interdisciplinary team meetings and manage care coordination communication.
Provide administrative support including answering phones, ordering supplies, and data entry.
Process accounts payable and route invoices as needed.
Complete annual compliance training and attend in-services as required.
Perform other duties as assigned.
