Pool Server Job Duties & Responsibilities
Greeting guests in a friendly and courteous manner and explaining all specials, promotions and food items on the menu to guide the guest(s) through their dining experience.
Server Responsibilities:
- Guiding guests through the menu tour to answer questions about ingredients and preparations. Discuss daily specials in a suggestive manner to upsell.
- Recommending additional food and beverages to compliment selected items to enhance the dining experience.
- Take full guest orders to best service meal, using guest check and repeating order back to guest for confirmation.
- Enter order into computer point of sale system, using correct lounge numbers, table number, seat numbers and cover counts
- Ensuring the guest needs are met, including keeping beverages full, providing additional condiments and/or food items, and checking back with guests during their meal for guest satisfaction
- Suggestively upselling of desserts at the completion of their entrees along with the appropriate after dinner beverages, including coffee, specialty coffees or after dinner cocktails.
- Presenting an accurate check in a timely manner upon completion of the meal.
- Collecting payment and providing change in a timely manner.
- Balancing end-of-day paperwork, including cash, credit card and due backs with minimal errors, overages or shortages.
- Completing side work in accordance to guidelines established by MOD.
- Supporting other areas of the restaurant as necessary to ensure the full dining experience of each guest.
- Maintaining a complete knowledge and understanding of menu items throughout service and when changes are instituted by MOD and/or Chef for understanding of ingredients and preparations to best answer guests’ questions.
- Be on-time to one’s scheduled shift.
Job Requirements
The ideal Server candidate will have at least one year of server experience, exceptional communication skills, and a passion for delivering excellent service. The minimum qualifications for this position are:
- Minimum of 18 years of age to serve alcoholic beverages.
- Ability to perform job functions with attention to detail, speed and accuracy.
- Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
- Must be willing to and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays.
- Ability to transport large trays weighing up to 30 pounds through a crowded room on a continuous basis throughout shift.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
- Must have a valid Responsible Beverage Service certification through the state of California or be capable of obtaining certification prior to starting first shift.
- Must have a valid Riverside County Certified Food Handlers Card or be capable of obtaining one prior to starting first shift.
Preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
