About Us
Perched atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco, has welcomed generations of travelers, dignitaries, and locals with timeless elegance, personalized service, and unforgettable experiences. As a landmark destination, we are committed to preserving our rich heritage while continually elevating the luxury hospitality experience for today's discerning traveler. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality.
About the Role
As a Houseperson, you play an essential behind-the-scenes role in maintaining the cleanliness, organization, and presentation of our guest rooms and public areas. Working closely with the housekeeping team, you help ensure our hotel consistently delivers the exceptional standards of luxury, comfort, and service our guests expect.
This position is represented by UNITE HERE Local 2.
A Little About Your Day-to-Day
Every day is different, but you’ll mostly:
Support Room Attendants by delivering linens, towels, guest supplies, and amenities throughout the hotel.
Maintain housekeeping closets, storage areas, and service corridors in a clean, organized, and well-stocked condition.
Respond promptly to guest and operational requests, including delivering amenities, cribs, rollaway beds, and other guest items.
Collect and transport soiled linens, trash, and recycling from guest room floors and designated areas.
Assist with deep cleaning projects and special housekeeping assignments as needed.
Ensure public areas, back-of-house spaces, and employee areas remain clean, presentable, and welcoming.
Report maintenance concerns, safety hazards, lost and found items, and guest service opportunities to the appropriate department.
Follow all hotel safety, sanitation, and security procedures.
Work collaboratively with colleagues across departments to support seamless hotel operations and exceptional guest experiences.
What We Need From You
Strong commitment to providing excellent guest service.
Ability to work independently and as part of a team in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to communicate effectively with guests and colleagues.
Flexibility to work various shifts, including weekends and holidays.
Ability to frequently lift, carry, push, and pull up to 50 pounds and remain active throughout the shift.
What We Prefer
Previous housekeeping, hospitality, janitorial, or hotel experience preferred.
Experience working in a luxury hotel or resort environment is a plus.
Physical Requirements
Frequent standing, walking, bending, reaching, pushing, pulling, and lifting throughout the shift.
Ability to safely operate housekeeping equipment and carts.
Ability to work in a physically demanding environment while maintaining high service standards.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
