The Treatment Advisor is responsible for managing the admissions process for individuals seeking services at America’s Rehab Campus (ARC), including detox, residential, and outpatient levels of care. This role serves as the first point of contact for prospective clients and their families, ensuring professional, compassionate, and efficient admissions experience. The Treatment Advisor conducts pre-screenings, coordinates financial and insurance verification, facilitates referrals, and ensures timely completion of all required documentation to support a smooth transition into treatment.
DUTIES AND RESPONSIBILITIES
Admissions & Pre-Screening
Answer inbound calls and respond to admission inquiries from clients, families, and referral sources.
Conduct pre-screenings and gather clinical, demographic, and insurance information.
Complete and coordinate all required referral and admissions documentation.
Communicate program details, expectations, and next steps clearly and professionally.
Facilitate client transitions into appropriate levels of care.
Make outbound and follow-up calls to prospective clients, families, and referral sources to support engagement and admission conversion.
Maintain consistent follow-up communication to ensure timely admission decisions and transitions into care.
Coordination & Collaboration
Coordinate admissions logistics with program Directors and clinical teams.
Collaborate with billing to support financial screening and insurance verification.
Maintain communication with referral sources and outside agencies.
Establish and maintain professional relationships with community partners and referral networks.
Coordinate and schedule transportation for incoming clients as needed to ensure safe and timely arrival to the facility.
Documentation & Compliance
Ensure timely, accurate processing of admissions paperwork and EMR documentation.
Track and report referral and admissions metrics as required.
Maintain confidentiality and comply with HIPAA and company policies.
Follow all facility safety, infection control, and security procedures.
Accurately update internal tracking systems and referral logs related to admissions activity.
Maintain up-to-date records of referral status, outcomes, and admissions data for reporting and compliance purposes.
High School Diploma or Equivalent required
Minimum two (2) years of experience in admissions, intake or related field preferred
KIPU EMR experience preferred
Microsoft 365 experience preferred
Strong customer service and communication skills (written and verbal)
Knowledge of community resources and treatment programming
Basic understanding of insurance authorization processes
Ability to work independently with minimal supervision
CPR/FA Certification – to be obtained within first 30 days
Fingerprint Clearance Card – have current card or show proof of applying within 7 days from hire date
Handle with Care – to be obtained within first 30 days
Successful clearance of pre-employment criminal/county/state background check
Successful clearance of pre-employment drug and alcohol testing
Successful clearance of TB PPD testing upon hire and annual screening of TB symptoms
Attending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month.
Additional Notes:
America’s Rehab Campus’s is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.
