Description:
ESSENTIONAL FUNCTIONS:
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Coordinate field issue appointments
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Gather required information from sales and Engineering on best way to fix field issue
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Schedule with the provided contact
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Prepare all required paperwork, tools and transportation
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Perform field support requirements:
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Photographing the RTU in question
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Capturing all required dimensions
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Note any obstructions, special features, etc.
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Document what issue was with pictures and description uploaded to the MER.
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Document measure and field issues details
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Create a drawing using the captured dimensions
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Upload drawing, photographs and other details to the appropriate job tracked
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Inform the Inside Sales Account Manager that the measure has been completed.
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Phone and computer work to coordinate and document measures and field work.
PERFORMANCE MEASURES:
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Embraces and promotes CDI values
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In general, is responsible for accurately performing the functions of all field support tasks.
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Customer satisfaction
Requirements:
QUALIFICATIONS:
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Must be able to load, unload and handle a 65 lb. extension ladder
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Must be able to carry a 30 lb. tool bag
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Must be able to work in conditions from 0 F to 100 F
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Must be able to talk with customers and coordinate what is needed to fix the issue.
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Demonstrated application of CDI core values.
WORKING CONDITIONS / PHYSICAL DEMANDS:
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Must be able to load, unload and handle a 65 lb. extension ladder
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Must be able to carry a 30 lb. tool bag
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Must be able to work in conditions from 0 F to 100 F
