Location: Winter Park, FL – Onsite
Pay Rate: $29.70/hour
Schedule: Onsite during scheduled participant visits
Experis is seeking an MDM Technical Support Specialist to provide hands-on, onsite technical assistance to participants involved in clinical research studies. This role will support the setup, configuration, management, and troubleshooting of mobile phones and Apple Watch devices used during scheduled study visits.
The ideal candidate will have experience with Mobile Device Management (MDM), mobile device configuration, and technical support, along with strong customer service and communication skills.
Provide onsite technical support to study participants during scheduled visits.
Assist participants with porting mobile phones to the required platform.
Configure, enroll, and manage mobile devices through MDM systems.
Configure and pair Apple Watch devices with participant mobile phones.
Install required applications and verify appropriate device settings and configurations.
Verify device connectivity, data synchronization, and overall functionality.
Troubleshoot basic technical issues involving smartphones, Apple Watch devices, applications, MDM, and connectivity.
Provide clear, professional instructions to participants on device use.
Document device setup, completion status, and technical issues encountered.
Escalate more complex technical issues to the appropriate support team.
Follow all applicable data privacy, security, and clinical study protocols.
1–2 years of related technical support or customer-facing experience; equivalent education, training, and experience considered.
Experience with Mobile Device Management (MDM) systems strongly preferred.
Experience supporting smartphones, tablets, wearable technology, or other mobile devices.
Experience in technical support, clinical research, healthcare technology, or customer service preferred.
Comfortable supporting Apple iPhone and Apple Watch devices.
Strong troubleshooting and analytical problem-solving skills.
Excellent communication and customer service skills.
Strong attention to detail and ability to follow established procedures.
Ability to multitask while maintaining accuracy and professionalism.
This is a fully onsite position in Winter Park, Florida. The successful candidate will work directly with study participants at the client site.
This is a great opportunity for someone with an MDM, mobile device support, help desk, technical support, Apple device, healthcare technology, or clinical research background who enjoys working directly with people and technology.
Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.
Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.
