About Us
The Mike Ferry Organization is the leader in Real Estate sales training and coaching. For over 50 years, we have helped Real Estate agents grow their businesses through proven scripts, systems, and strategies that focus on productivity and profitability. Our company is rooted in MFO curated sales techniques, along with personal responsibility and daily discipline.
We are seeking a detail-oriented and customer-focused Customer Service Representative to provide exceptional support to our clients. The ideal candidate is a strong communicator who thrives in a fast-paced environment, maintains a high level of professionalism, and is committed to delivering outstanding customer experience.
Key Responsibilities
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Answer incoming customer phone calls and respond to email inquiries in a timely and professional manner.
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Accurately document all customer interactions, including calls, emails, and related tasks, within the client record system.
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Resolve client concerns while ensuring compliance with company policies and procedures.
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Process contracts, verifying accuracy, completeness, and required documentation.
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Clearly explain contract terms and conditions to clients, ensuring understanding.
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Monitor online calls to ensure they are completed successfully without interruptions or technical issues.
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Process customer orders accurately and efficiently.
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Support company events and activities as needed, including occasional work outside the office location.
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Assist other departments with projects and administrative tasks as business needs require.
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Crosstrain in additional functions to provide operational support and maintain team flexibility.
Basic Qualifications
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Minimum of three (3) years of customer service experience, with phone support experience preferred.
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Excellent data entry skills with strong attention to detail and accuracy.
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Strong interpersonal skills with the ability to build positive customer relationships.
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Outstanding verbal and written communication skills.
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Proficiency in Microsoft Office, including Word, Excel, and Outlook.
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Ability to multitask, prioritize responsibilities, and manage time effectively.
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Strong problem-solving skills with the ability to remain persuasive while prioritizing customer satisfaction.
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Self-motivated, dependable, and able to work independently with minimal supervision.
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Consistently demonstrates professionalism, a positive attitude, and a customer-first mindset.
Preferred Qualifications
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Collaborative team player with a willingness to support others.
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Clear, professional, and friendly telephone presence.
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Reliable transportation.
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Dependable attendance and punctuality.
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Professional appearance and demeanor.
