The Medical Front Office Coordinator provides superb customer service to patients & staff and support for the office.
Primary Duties & Responsibilities:
- To create a positive and professional first impression of the practice and to show the patients a we care attitude.
- Schedule appointments and assist with scheduling any additional testing directed by the physician.
- Ensure all required patient paperwork is compiled for that day’s appointments.
- Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
- Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
- Scan the patient’s driver’s license and insurance card(s) front and back into EMR..
- Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
- Reconcile payment batches at the end of every day and turn them into the Site Manager.
- Assist patients with the completion of the Kiosk registration system.
- As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications:
- Minimum of two (2) years of front office experience in a medical setting.
- 1 - 2 years of customer service.
Knowledge, Competencies & Skills:
- Excellent customer service.
- Attention to detail and willingness to learn.
- Strong communication skills, both verbal & written.
- Proficient computer software and database skills.
- Comfortable working in a fast-paced environment.
- Very comfortable asking probing questions to patients.
- Must demonstrate a caring, compassionate, and patient attitude.
- Maintain HIPAA compliance.
- Multitasking and proactive problem-solving.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
