-Handles all calls for towing and hauling services for vehicles, equipment and other items in a professional and timely manner. Calls include, but not limited to AAA, cash call customers, and account holders
-Enters complete detail of all calls and updates to calls immediately after receipt in dispatch software
-Dispatches towing and hauling calls to drivers in the most efficient and timely manner by matching the proper equipment, personnel, and location
-Provides information to the driver, upon request, to assist in the efficient response to disabled vehicles and customers. This will include, but not limited to, providing directions to the pickup/drop-off locations and assistance in determining cost associated with the call
-Performs start and end-of-day functions for the Towing Department
-Provide assistance and advice, when requested, to other office personnel in a professional and courteous manner
-Is safety conscious at all times and follows all safety policies, procedures, rules, regulations and demonstrates safe practices when performing work assignments
-Attends and participates actively in all office meetings
-Performs other job duties as assigned by the Dispatch Supervisor Job Requirements
-Tow dispatching experience required
-Ability to read maps, knowledge of geographic area served, give clear precise directions
-Able to perform basic math -Strong multi-tasking ability for coordinating location of drivers with pending service calls
-Knowledge of function and capacity of all equipment dispatched
-Strongly skilled in organization and attention to detail
-Ability to answer multi-phone lines in a timely manner and operate fax machines, copiers, calculators and other office equipment
-Excellent customer service skills
-Ability to quickly adapt to change and work under stressful conditions usually brought about by having to meet deadlines or an emergency situation that arises
-Hours: must be able to work Nights & weekends
-MUST BEABLE TO PASS BACKGROUND CHECK!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Experience:
- Dispatching: 2 years (Required)
Ability to Commute:
- Dracut, MA 01826 (Required)
Ability to Relocate:
- Dracut, MA 01826: Relocate before starting work (Required)
Work Location: In person
