**Applicants must reside in Northeast Ohio**
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to other positions within Customer Service and various departments within Cleveland Clinic.
This is a remote position. A caregiver in this role will work a part-time schedule of 20 hours per week, with shifts from 10:00am to 9:00pm, including a one-hour lunch break. The schedule follows a biweekly rotation: Week 1 includes Wednesday and Saturday, and Week 2 includes Sunday and Wednesday. This role requires participation in both weekend and holiday rotations.
Although this is a remote position, the first two weeks of this position will be designated towards EPIC training. The training is Monday-Friday 8:00 am-4:30 pm on-site at Main Campus. You will need to attend all days of this training.
A caregiver who excels in this role will:
- Perform registration and obtain information about demographics, insurance, medical and financial.
- Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
- Function as a Super User and act as a resource for training of new caregivers.
- Provide registration and cash collection access in Epic.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma or GED and two years of experience in a customer facing role
- OR an Associate’s Degree and one year of experience
- Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
- Basic PC software application knowledge and ability to use multiple data systems
- Excellent communication, organizational and interpersonal skills
Physical Requirements:
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
