Job Title: Bilingual Sales Intake Manager
Job Location: Los Angeles, CA (Onsite)
Job Duration: Direct-hire / Full-time
Are you a persuasive communicator who can turn inbound leads into signed clients with persistence, empathy, and confidence?
We are seeking a Bilingual Sales Intake Manager to support and elevate our intake process. This role is ideal for someone who thrives in a client-facing environment, brings strong consultative sales instincts, and can help create a smooth and supportive experience for prospective clients from first contact through engagement. This individual will play an important role in strengthening intake operations, improving conversion performance, and helping ensure qualified opportunities are handled with care and consistency.
What you’ll do:
- Intake Lifecycle Management: Own the client-facing intake process from initial contact through signed representation, handling calls, texts, web forms, and scheduled consultations to ensure clear next steps, persistent follow-up, and successful conversion.
- Lead Management and Case Screening: Handle screening and qualifying prospective clients against firm criteria, ensuring that case details are properly captured and transitioned to the legal team.
- Value Proposition and Objection Handling: Confidently communicate the firm’s value proposition, address objections, and secure engagements that meet practice criteria, while coaching intake staff on scripts, bilingual communication, and empathetic tone.
- Success Metrics: Maintain accountability for personal intake metrics such as response speed, contact rates, follow-ups, and signed cases, adjusting approach as needed to improve results.
- Process Development and Improvement: Develop and maintain intake scripts, qualification checklists, and call frameworks aligned with personal injury standards including liability, damages, venue, and medical pathways, while ensuring conflict checks, insurance details, police reports, and medical information are captured and handed off accurately.
- CRM and Pipeline Optimization: Ensure CRM hygiene, accurate source attribution, and pipeline integrity, recommending improvements based on trends observed in blogs, FAQs, and client results content.
- Cross-Functional Collaboration: Partner with attorneys, pre-litigation teams, and marketing to absorb volume spikes during campaigns, align on case readiness, and support continuous improvement initiatives.
What we’re looking for:
- Experience and Background: Minimum of 2 years in sales, business development, or intake roles, with proven success in inbound lead conversion and closing; prior exposure to personal injury is highly required.
- Sales and Conversion Skills: Demonstrated ability to convert inbound leads into signed clients through confident communication, objection handling, and consistent follow-up.
- Communication and Interpersonal Skills: Strong verbal and written communication that builds trust quickly and reflects the firm’s emphasis on clarity and transparency.
- Bilingual Fluency: Strong proficiency in Spanish and English, enabling effective communication with a diverse client base.
- Legal Intake Knowledge: Familiarity with personal injury intake criteria and the consultative steps needed to support a trial-ready approach is a plus, but not required.
- Character and Culture Fit: High integrity, resilience, and adaptability with a growth mindset that aligns with a young, fast-moving office committed to hard work and genuine client care.
Why you should work here:
- Meaningful Work: Be part of a practice dedicated to helping personal injury victims during vulnerable times, providing clarity, trust, and hope to clients and their families.
- Dynamic Environment: Thrive in a young, energetic, and hard-working office culture that values resilience, authenticity, and continuous learning.
- Community Commitment: Contribute to a firm that not only advocates for clients but also supports community initiatives, from spinal cord injury rehabilitation to youth outreach.
- Growth Opportunity: Join a firm on an aggressive upward trajectory, with the chance to expand into management responsibilities as the intake function scales.
Additional perks:
- Medical and dental insurance.
- 401(k) with employer match (after one year).
- 10 days of PTO in the first year, plus paid holidays and additional sick leave.
If you are motivated by results, care deeply about client experience, and enjoy creating structure and momentum in a growing environment, we’d love to hear from you.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
Application Question(s):
- Do you have personal injury law or law firm experience?
Work Location: In person
