We are seeking a friendly, professional, and detail-oriented Front Desk Receptionist / Optician to join our optometry office. This dual-role position is responsible for providing exceptional customer service by welcoming patients, managing front desk operations, assisting with patient check-in and check-out, scheduling appointments, verifying insurance benefits, and supporting optical sales and dispensing. The ideal candidate enjoys working with people, has strong organizational skills, and can balance administrative and optical responsibilities in a fast-paced environment.
Front Desk & Patient Services
- Greet and check patients in for appointments.
- Verify and update patient demographic and insurance information.
- Answer incoming phone calls and respond to patient inquiries.
- Schedule, confirm, and reschedule appointments.
- Maintain accurate patient records
- Collect copays, balances, and payments at check-out.
- Process receipts and maintain accurate daily financial records.
- Assist with patient intake forms and documentation.
- Ensure the reception area remains clean, organized, and welcoming.
Optician Duties
- Assist patients in selecting eyeglass frames, lenses, and lens options based on prescriptions and lifestyle needs.
- Educate patients on lens products, coatings, and eyewear options.
- Measure pupillary distance (PD), segment height, and other optical measurements.
- Submit and track eyewear orders with laboratories and vendors.
- Dispense, adjust, repair, and fit eyewear to ensure patient satisfaction.
- Troubleshoot issues related to eyewear fit, comfort, and vision concerns.
- Maintain optical inventory and display merchandise.
- Follow up with patients regarding completed eyewear orders and special requests.
Qualifications
- High school diploma or equivalent required.
- Previous medical office, optometry, ophthalmology, retail optical, or customer service experience preferred.
- Optician experience preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize responsibilities effectively.
- Professional appearance and positive attitude.
- Ability to work independently and as part of a team.
Education:
- High school or equivalent (Required)
Experience:
- Optical/Front Office : 1 year (Required)
Work Location: In person
