About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.
OUTDOOR ADVENTURES AND CULTURE MANAGER
The Four Seasons Resorts Lāna’i is looking for a Outdoor Adventures and Culture Manager who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r teams’ have the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization required .
The Outdoor Adventures and Culture Manager oversees the daily operations of UTV and Jeep tours in Lana’i, focusing on providing safe, informative, and culturally enriching experiences for guests. The manager is responsible for leading and developing the tour guide team, ensuring operational efficiency, and maintaining high guest satisfaction . Responsibilities include, but not limited to the following:
Team Leadership and Development: Manage, train, and develop a team of cultural tour guides (for both Jeep and UTV tours) to ensure they are well-versed in Lanai's history, culture, and environment, and deliver exceptional guest experiences. Comply with all Four Seasons standards, philosophies and requirements.
Operational Management: Oversee the scheduling, logistics , and daily operations of both cultural Jeep and UTV tours, ensuring smooth transitions between activities and adhering to tour timings . Proficient in diagnosing performance, safety, and mechanical issues with vehicles . Skilled in diagnosing UTV mechanical and electrical systems.
Guest Interaction and Satisfaction: Actively engage with guests, respond to inquiries, resolve problems and complaints, and ensure high levels of guest satisfaction throughout the tour experience.
Resource Management: Manage and maintain tour equipment, facilities, and resources for both Jeep and UTV operations, including purchasing and preparation.
Communication: Maintain effective communication with guests, team members, management, and other relevant stakeholders, according to Four Seasons Hotels and Resorts .
JOIN OUR ‘OHA NA & ENJOY OUR AMAZING BENEFITS:
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
