Patient Reception & Customer Service
- Welcome all patients and visitors professionally.
- Verify patient identity upon arrival.
- Determine the purpose of each visit.
- Check patients into Methasoft.
- Maintain efficient patient flow throughout the clinic.
- Answer incoming telephone calls and patient inquiries promptly.
- Monitor clinic communication systems throughout the day.
- Provide appointment reminders and patient instructions.
- Maintain a clean, organized, and professional reception area.
Patient Intake & Registration
- Complete new patient registration.
- Verify demographic, insurance, and identification information.
- Create and maintain patient profiles in Methasoft.
- Capture and upload patient photographs.
- Complete Front Desk Intake procedures.
- Obtain electronic signatures for required documentation.
- Maintain the CCMC Intake Tracker.
- Coordinate intake progression with physicians and counselors.
- Notify appropriate clinical staff of new patient arrivals.
Scheduling & Patient Coordination
- Schedule physician, counselor, therapist, nursing, and intake appointments.
- Coordinate same-day appointments whenever possible.
- Manage appointment reminders.
- Schedule follow-up visits.
- Monitor provider schedules for availability.
- Coordinate patient movement between departments.
- Place and remove dosing holds when patients attend appointments.
- Schedule missed counseling, therapy, and physician appointments.
Clinical Support
- Record patient vital signs during intake.
- Perform urine drug screen collections.
- Conduct observed and non-observed collections as required.
- Prepare, label, document, and refrigerate specimens.
- Upload drug screen documentation into Methasoft.
- Maintain urine tracking logs.
- Coordinate laboratory specimen shipments.
- Assist nursing staff with patient flow and operational support.
- Prepare clinical supplies as needed.
Patient Monitoring & Case Coordination
- Review patient alerts and flags during every check-in.
- Create, update, and resolve patient flags.
- Document absences and missed appointments.
- Coordinate required follow-up visits.
- Ensure patients complete required counseling, physician, and treatment appointments.
- Assist with patient re-engagement after absences.
- Support continuity of care through interdisciplinary communication.
Insurance & Compliance
- Perform daily EVS eligibility verification.
- Update insurance information.
- Coordinate insurance follow-up for ineligible patients.
- Process Dual Enrollment documentation.
- Fax required regulatory documents to partnering clinics.
- Maintain HIPAA compliance at all times.
- Secure confidential patient records.
- Maintain accurate electronic documentation.
Administrative Operations
- Complete daily opening procedures.
- Complete daily closing procedures.
- Monitor clinic equipment and report operational issues.
- Maintain front desk supplies and inventory.
- Process incoming and outgoing faxes.
- Organize patient documentation.
- Maintain operational logs and tracking spreadsheets.
- Support audits, inspections, and regulatory reviews.
- Assist with additional administrative projects as assigned.
Collaboration
- Coordinate with physicians, nurses, counselors, therapists, HR, billing, and administration.
- Communicate patient concerns promptly.
- Support clinic workflow improvements.
- Participate in team meetings and operational initiatives.
- Maintain a patient-centered, collaborative work environment.
Pay: From $17.00 per hour
Application Question(s):
- 1. What is your intended start date?
- 2. Our clinic is open from 6am-2:30pm M-F and 7am-1pm on Saturdays. Are you available/okay to work during these hours?
- 3. Are you looking for full-time or part-time employment? (If part time, please specify which days you are available.)
- 4. The salary offered for this position starts at $17 an hour, and increases with experience. Is this consistent and in-line with your expectations?
- 5. Are you currently enrolled in a college, university, graduate/professional school, or trade/vocational program? If yes, please indicate which one.
- 6. Are you able to complete a background check/drug screening?
- 7. Are you willing to work at a start-up? Please expect a dynamic, fast-paced environment.
Ability to Commute:
- Baltimore, MD 21217 (Required)
Work Location: In person
