Job Overview
We are seeking a dynamic and detail-oriented Hospice and Home Health Intake Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients seeking home health services, ensuring a smooth and efficient intake process. Your energetic approach will help facilitate seamless communication between patients, healthcare providers, and insurance companies, contributing to exceptional patient care and operational excellence. This position offers an exciting opportunity to make a meaningful impact in the home health setting by coordinating care plans, verifying insurance coverage, and managing medical documentation with precision and professionalism.
Duties
- Act as the primary liaison for new patient intake, gathering comprehensive medical histories and verifying insurance coverage including Medicare and Medicaid
- Review and process all incoming documentation such as referral forms, physician orders, and medical records using EMR (Electronic Medical Records) systems like Kinnser Wellsky
- Coordinate with clinical staff to schedule initial assessments and ensure timely patient onboarding
- Verify insurance benefits, conduct insurance verification, and handle prior authorizations to facilitate smooth service delivery
- Maintain accurate documentation review and ensure compliance with HIPAA regulations for patient privacy and data security
- Utilize computer skills to update patient records in various EHR (Electronic Health Record) systems such as Kinnser Wellsky
- Communicate effectively via multi-line phone systems while demonstrating excellent phone etiquette and customer service skills
- Support administrative tasks including filing, data entry (10 key typing), appointment scheduling, and managing medical office records
- Collaborate with billing teams to assist with medical billing processes, CPT coding, ICD-10/ICD-9 coding, and documentation review for accurate claims submission
- Assist in creating detailed care plans by reviewing clinical documentation and coordinating with healthcare providers
Requirements
- Familiarity with EMR/EHR systems such as Kinnser Wellsky is highly preferred
- Knowledge of medical terminology, ICD-10/ICD-9 coding standards, CPT coding, and Medicare guidelines is essential
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting
- Strong communication skills with a professional phone manner and customer service orientation
- Bilingual abilities are a plus to effectively serve diverse patient populations
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook; familiarity with Eaglesoft or similar dental management software is advantageous
- Previous clinic or hospital experience involving intake coordination or front desk duties is preferred
- Ability to handle sensitive information discreetly while maintaining accuracy in documentation review and data entry
Join us as a Hospice and Home Health Intake Coordinator where your enthusiasm for helping others combined with your organizational expertise will drive exceptional patient experiences. We are committed to supporting your professional growth while fostering a positive work environment dedicated to excellence in healthcare delivery.
Pay: $20.00 - $25.00 per hour
Application Question(s):
- Do you have Experience in using Kinnser -Wellsky?
- Do you have experience in Skilled Hospice and Home Health Office Intake ?
Ability to Commute:
- Houston, TX 77095 (Required)
Work Location: In person
