SUMMARY: The position duties include a wide range of activities related to the administration and support of the various computer systems, as well a preparing data analysis, documenting processes and procedures as well as developing reports and presentations.
SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of the IT Systems Coordinator. The Systems Specialist exercises no supervision over other employees.
ESSENTIAL DUITES AND RESPONSIBILITES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
-
Support multiple systems and monitor employee use, critically examining and identifying training opportunities for employees
-
Assist the IT Systems Coordinator and act as back-up in their absence
-
Assist with implementing a variety of technological solutions and upgrades
-
Support call center hardware and software
-
Process all new hire, termination, and access request paperwork in a timely and well tracked manner
-
Assist staff in the use and functionality of our systems of record
-
Organize and maintain the SharePoint wiki site.
-
Modify SharePoint tracking sites as needed
-
Review, process, and collect data for PIC/EIV access in a timely and accurate manner.
-
Document and update system workflows as required
-
Critically evaluate information gathered from multiple sources
-
Explain reports and recommendations to multiple audiences
-
Perform as “first response” alongside disaster recovery team in emergency situations to limit liabilities and ensure business continuity
-
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
-
Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirements
-
Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
-
Ensure regular attendance and punctuality
-
Perform other duties as assigned
DESIRED QUALIFICATIONS:
-
A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience.
-
At least one year of work experience that may include internship experiences.
-
Proficiency with all Microsoft Office applications, excellent Microsoft Excel skills
-
Understanding of and experience with SharePoint (2010 or 2016), SharePoint Designer, and InfoPath is preferred; not required.
-
Hands-on experience with Elite preferred. Experience should include day to day user support and report development.
-
Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman.
-
Experience with Public Housing/Housing Choice Voucher program and or financial systems preferred.
-
Self-motivated and focused, with a positive outlook and excellent organizational skills.
-
Experience working in a project team-oriented environment.
