Overview
Join our dynamic call center team as a Customer Service Representative, where your enthusiasm and communication skills will make a real difference in the lives of our clients. In this role, you will serve as the frontline ambassador, providing exceptional support and solutions to a diverse customer base. Your energy and problem-solving abilities will help foster positive relationships, ensuring customer satisfaction and loyalty. Whether assisting with healthcare inquiries or navigating complex health insurance questions, your proactive approach will drive success and create a welcoming experience for all callers.
Duties
- Duties and responsibilities are expected to be performed onsite at the Mississippi Department of Education in Jackson, Mississippi. Normal business hours are 8 AM (CST)- 5 PM (CST) Monday- Friday, or as assigned/approved (not to exceed 40 hours per week).
- Consistently demonstrate excellent communication and interpersonal skills across multiple social and cultural contexts;
- Maintain up-to-date knowledge of the educator licensure guidelines, standardized licensure assessment required for educators, and other related policies/statues, as adopted by the State Board of Education (SBE) /State Legislature. (MDE to provide training and educate staff on the guidelines and/or other related policies/statues);
- Assist callers by providing accurate information related to current educator licensure guidelines, the licensure application process, pathways to educator licensure, and available resources for obtaining and maintaining a Mississippi educator license;
- Ability to assist with planning the activities of the Educator Licensure Call Center in order to achieve the program and SBE goals/objective;
- Assist with data analysis process regarding Educator Licensure Call Center activities to improve services rendered;
- Follow established document data entry procedures for supporting materials submitted to the Division of Educator Licensure as part of licensure application packet;
- Perform related or similar duties or assigned; and
- Temporary Staffing employee(s) to adhere to all MDE policies and guidelines, including but not limited to standards of employee conduct, trainings, orientation and or disclosures/non-disclosure forms.
The specific responsibilities of the Mississippi Department of Education:
- Provide a contact person to work with the Contractor to ensure quality control;
- Supply office space, equipment, computers/phones etc. for the Call Center;
- Provide training and educate staff on the licensure guidelines;
- Manage the Call Center and supervise the staffing employee(s);
- Review and approve timeframes and work plans;
- Provide available information to assist the Contractor;
- Communicate staffing employee termination decisions to the Contractor if expectations are not met;
Pay: $24.61 - $29.63 per hour
Work Location: In person
