Bachelor’s degree or equivalent combination of education and experience.
Minimum 3 years of IT support or service desk experience.
Leadership or team‑lead experience preferred.
Strong troubleshooting, customer service, and problem‑solving skills.
Familiarity with ITSM/ITIL frameworks.
Valid driver’s license and insurable driving record.
Competencies
Ability to work effectively as part of a team
Strong customer service skills
Technical expertise and computer proficiency
Problem‑solving and debugging skills
Problem management and incident resolution
Physical Requirements
This position requires regular sitting, talking, and hearing. Occasional standing, walking, reaching, balancing, kneeling, crouching, or crawling may be required. Must be able to frequently lift up to 10 lbs. and occasionally lift up to 100 lbs.
Other Requirements
Employee must not be under sanction by the U.S. Department of Health and Human Services (OIG), the General Services Administration (GSA), or listed on the LEIE or any federal exclusion list.
