As a Sr Customer Excellence Operations Experienced Professional here at Honeywell, you will play a critical role in driving operational excellence and enhancing the customer experience by analyzing processes, identifying improvement opportunities, and implementing solutions that optimize customer satisfaction and operational efficiency.
You will report directly to our leadership team and you’ll work out of our Plymouth, MN location on a Hybrid work schedule.
In this role, you will impact the overall customer journey by ensuring seamless operations, reducing errors, and fostering continuous improvement initiatives that align with Honeywell’s commitment to exceptional customer service and operational excellence.
KEY RESPONSIBILITIES
- Lead complex analysis of operational errors and non-fulfillment issues using methodologies such as Root Cause Analysis (RCA) and corrective action plans to prevent recurrence.
- Manage and analyze complex reporting requests to monitor performance indicators and identify areas for process improvement.
- Act as a project manager to implement process improvement initiatives that enhance customer experience and operational efficiency.
- Ensure compliance with quality management procedures and standard operational processes globally.
- Provide end-to-end customer onboarding and operational training, including digital onboarding for new team members.
- Perform backlog management activities to address customer requirements related to past due, blocked, or incomplete orders and invoices, ensuring system updates reflect all changes.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The salary range for this position is ($83,200.00 - $104,000.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted Date: August 21 st , 2026.
YOU MUST HAVE
- At least 5 years of experience in customer service or operational excellence roles, with a proven ability to analyze complex issues and implement corrective actions.
- Strong expertise in Root Cause Analysis (RCA), corrective action planning, and process improvement methodologies.
- Proficiency in generating and analyzing complex reports to monitor key performance indicators and operational metrics.
- Experience managing projects focused on process improvements and operational excellence.
- Familiarity with quality management systems and global operational standards.
- Experience with backlog management and order processing systems to ensure customer satisfaction.
WE VALUE
- Bachelor’s Degree in Business, Engineering, or a related field.
- 5+ years of experience in customer experience, operational excellence, or process improvement roles.
- Strong analytical skills and attention to detail.
- Ability to lead cross-functional projects and influence stakeholders.
- Experience with ERP systems such as SAP, Oracle, or similar platforms.
- Knowledge of digital onboarding and training processes.
ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency and productivity of their people, plants and assets.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
