Beacon Bid, a leading GovTech platform, is hiring a Client Success Operations Specialist to support customer success, renewals, and day-to-day account operations.
Benefits
- 401(k) with company match
- Medical, dental, vision, and life insurance
- Paid time off and holidays
- Hybrid work flexibility based on experience and role
- Career growth opportunities within Customer Success and Operations
Salary Range
- $85,000 - $115,000 depending on experience level
Required Experience
- 2+ years of experience in Customer Success, Customer Service, Account Management, Client Services, or a similar customer-facing role
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities while providing excellent customer service
- Experience using CRM systems and business software
- Comfortable learning new technology and teaching others how to use it
Preferred Experience
- Experience managing customer renewals or recurring accounts
- Experience with accounts payable, accounts receivable, or invoice/payment tracking
- Experience working for a SaaS company
- Familiarity with public sector procurement or government software
- Experience creating customer documentation or training materials
Who You Are
You are organized, people-focused, and proactive. You enjoy helping customers, keeping projects on track, and making sure nothing falls through the cracks. You're comfortable balancing customer conversations with administrative responsibilities, and you take pride in creating a smooth experience for both clients and your teammates.
You communicate clearly, stay organized, and enjoy working with software and technology. Whether you're welcoming a new customer, managing renewal timelines, tracking invoices, or answering day-to-day questions, you're someone people can rely on.
Experience in customer service, account management, customer success, or accounts payable is highly valued.
What You'll Do
You'll support a portfolio of Beacon Bid customers by providing onboarding assistance, ongoing customer support, coordinating annual renewals, and managing customer account administration. You'll work closely with our Client Success, Sales, and Product teams to ensure customers have an exceptional experience throughout their lifecycle.
Customer Success & Account Management
- Serve as the primary point of contact for a portfolio of customers using Beacon Bid's free services
- Answer customer questions and provide guidance through email, Zoom, and phone
- Conduct onboarding sessions and training for new users
- Build relationships that encourage long-term customer success and product adoption
- Monitor customer engagement and proactively reach out when additional support may be helpful
- Identify opportunities for customers to benefit from additional Beacon solutions and coordinate with the Sales team
Renewals & Customer Operations
- Own the annual customer renewal process from start to finish
- Coordinate renewal communications, follow-up, and scheduling with customers
- Keep renewal records accurate and up to date within our CRM
- Partner with Sales to ensure a seamless renewal experience
- Help improve and document renewal processes as we grow
Billing & Administrative Support
- Track customer invoices, payments, and outstanding balances
- Coordinate with Accounting regarding accounts receivable and payment status
- Help maintain accurate customer records, contracts, and account information
- Support internal reporting related to renewals, payments, and customer activity
Onboarding & Customer Education
- Assist your portfolio of customers with account setup and platform configuration
- Coordinate data imports and onboarding tasks with internal teams
- Help maintain customer training materials, tutorials, and knowledge base content
- Test new features and provide customer feedback to Product and Engineering
Internal Coordination
- Maintain detailed CRM notes and customer records
- Collaborate with Sales, Support, Product, and Accounting to resolve customer needs
- Track customer health metrics, onboarding progress, renewal status, and other key performance indicators
- Recommend process improvements that create a better customer experience
About Beacon Bid
Beacon Bid is a fast-growing GovTech SaaS company used by agencies in over 40 states, from rural towns to major cities like Houston and Memphis. We help public agencies streamline procurement by simplifying how they publish bids, engage vendors, evaluate responses, and maintain compliance.
Our software is designed to be intuitive and easy to adopt, and we're committed to pairing great technology with exceptional customer support.
Beacon Bid is part of BidPrime, a long-standing leader in government bid intelligence and procurement solutions.
Why Join Us?
- Help government agencies better serve their communities
- Be part of a growing GovTech company with real opportunities for advancement
- Work alongside Product, Sales, Customer Success, and Leadership
- Make a direct impact on customer satisfaction and retention
- Grow into future leadership opportunities as our Customer Success team expands
Pay: $85,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Austin, TX 78741 (Required)
Work Location: Hybrid remote in Austin, TX 78741
