About FleetUp
FleetUp is a Global AI Fleet & Asset Operations Platform serving enterprises, governments, insurers, and industrial operators across the US, Latin America, and the Middle East. We are moving beyond traditional telematics — building an AI-driven operational control layer that connects vehicles, assets, cargo, drivers, and workflows into one intelligent system.
We are an AI-first company: our AI systems handle routine classification, responses, and reporting — our people handle everything else that requires human judgement, relationships, and hustle.
About the Role
This is not a single-lane job. You will work across FleetUp's entire customer-facing surface — customer support exceptions, account management, sales, and outreach — all amplified by FleetUp's AI tools. Our AI CS system resolves the majority of routine inquiries automatically; you own what the AI escalates, and you own the sales and relationships that grow our US accounts.
What You'll Do
- Handle escalated customer requests routed by our AI CS system; own resolution end-to-end
- Manage and grow relationships with existing US accounts — check-ins, renewals, upsell signals
- Support outbound outreach campaigns: follow-ups, demo scheduling, prospect communication
- Respond to inbound sales inquiries and run demo, quote, and close yourself — there is no separate sales team. You are equipped with FleetUp's AI Solution Finder, consulting proposal automation, and quote-to-offer tools to carry each deal from first inquiry to signed offer
- Feed what you learn back into our AI systems — your exception-handling becomes the AI's training material
- Work directly with the executive team on customer operations initiatives
Who You Are
- 5+ years in trucking/logistics operations — dispatcher, fleet coordinator, freight broker, or carrier operations experience strongly preferred. You already speak our customers' language: detention, deadhead, HOS, reefer, trailer visibility
- A warm, clear communicator by phone and email — customers should enjoy talking to you
- Hungry: you want a role where your income and scope grow with your output, not a fixed lane
- Actively uses AI and eager to learn more — we will train you. No AI expertise required to start; what's required is the willingness to work on top of AI every day and keep improving how it works
Compensation
- Base Salary: $55,000 – $65,000 (depending on experience)
- + Sales Commission: 5% of 1st year ARR on new and expansion revenue you generate
- Remote / Work from Home — with periodic travel to FleetUp's San Jose, CA headquarters
- Career path: high performers advance to Customer Operations Manager as scope and results grow
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B) to work in the United States?
Work Location: Remote
