Job Summary
Hill On Wheels Bike Shop is looking for our next superstar team member. Join our dynamic team as a Bicycle Sales and Service Associate, where you'll be at the forefront of delivering exceptional cycling experiences. This energetic role combines retail sales expertise with technical bicycle maintenance and repair skills. You'll help our amazing guests in selecting the perfect bikes and accessories, while also providing expert service to keep their bicycles in top condition. Your enthusiasm for cycling, mechanical aptitude, and commitment to cultural customer service will drive success in this team oriented environment. This position offers a fantastic opportunity to grow your mechanical skills and share your passion for cycling with a vibrant community. If your skill set and leadership qualities are next level, right candidate could be fast tracked to the General Manager Role.
Responsibilities
- Greet customers enthusiastically and intentionally and assess their cycling needs, and recommend suitable bicycles, accessories, and maintenance services.
- Perform basic bicycle repairs, including tire replacement, flat repair, chain replacements, and general accessory installations.
- Conduct routine maintenance work such as brake and shifting adjustments, wheel truing, and assembly of new bicycles.
- Diagnose mechanical issues through symptom-based analysis and execute repairs efficiently to ensure customer satisfaction.
- Manage retail transactions accurately using POS systems and handle retail math for sales processing.
- Assist with bicycle assembly for new inventory and prepare bikes for sale or rental.
- Support maintenance and cleaning tasks related to shop equipment and facilities, ensuring a safe and organized workspace.
- Provide excellent customer service by explaining repair procedures, maintenance tips, and cycling advice to enhance the customer experience.
- Handle heavy lifting of bicycles and parts safely while maintaining proper safety protocols.
Qualifications
- Proven experience as a service technician or mechanic with bicycle repair expertise.
- Solid mechanical knowledge with hands-on experience in most common groupsets, brake repair, mechanical assembly, and vehicle maintenance.
- Familiarity with symptom-based mechanical diagnosis to identify issues quickly and accurately.
- Proficiency with hand tools, power tools, and maintenance work related to bicycles or similar mechanical systems.
- Experience working in retail sales environments with POS systems and retail math skills.
- Excellent customer service skills with the ability to communicate technical information clearly.
- Ability to perform heavy lifting safely and efficiently in a busy shop setting.
- Knowledge of cycling products, bicycle components, and MRO (maintenance, repair & operations) practices is highly desirable.
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
People with a criminal record are encouraged to apply
Application Question(s):
- Do you enjoy working on things? Tell us about your mechanical experience(auto, lawn equipment, etc)
Experience:
- Retail sales: 2 years (Required)
License/Certification:
- drivers license (Preferred)
Work Location: In person
