Inside Sales & Customer Service Representative
Location: Cincinnati, OH
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $17.00-$20.00 per hour, based on experience
Join Our Team
Architectural Louvers is a leading employee-owned (ESOP) manufacturer of premium architectural products, including wall louvers, decorative louvers, louvered sunshades, exterior sun control systems, roof equipment screens, and brick vents. We proudly serve architects, contractors, and construction professionals throughout the United States.
Unlike many companies, all of our sales, technical support, manufacturing, and customer service are managed from our Cincinnati facility, allowing us to provide exceptional service and expertise throughout every stage of a project.
As an Employee Stock Ownership Plan (ESOP) company, our employees have a vested interest in our success. When the company grows, our employee-owners benefit, creating a culture of teamwork, accountability, and long-term commitment.
If you're looking for more than just a job and want to build a career with a stable, growing, employee-owned company, we'd love to hear from you.
What You'll Do
- Build and maintain strong relationships with customers, architects, contractors, and distributors.
- Answer incoming phone calls and respond to customer inquiries professionally and promptly.
- Review architectural drawings and perform material takeoffs.
- Prepare accurate project estimates and quotations.
- Process customer orders from quote through production and shipment.
- Provide product recommendations and technical assistance.
- Coordinate with production to ensure orders are completed accurately and on schedule.
- Resolve customer concerns while delivering outstanding customer service.
- Follow up on quotations and identify new sales opportunities.
- Maintain accurate customer and project records.
Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service and inside sales experience.
- Ability to read architectural blueprints and perform takeoffs is preferred.
- Estimating experience is a plus.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office (Word, Excel, and Outlook).
- Experience in the architectural, construction, manufacturing, or building products industry is preferred but not required.
- Self-motivated, dependable, and a team player with a positive attitude.
Benefits
- Competitive hourly pay: $17.00-$20.00 per hour
- Quarterly performance bonuses
- Employee Stock Ownership Plan (ESOP)
- 401(k) retirement plan
- Health insurance
- Paid vacation
- Paid personal time off (PTO)
- Paid holidays
- Monday-Friday schedule with evenings and weekends off
- Stable, growing manufacturing company
- Friendly, team-oriented work environment
- Opportunities for career growth and advancement
Why Architectural Louvers?
At Architectural Louvers, you'll be part of a company where your work matters. As an employee-owner, you'll contribute to projects that shape commercial buildings across the country while working alongside a knowledgeable team that values quality, integrity, and customer service.
Whether you're assisting customers, preparing estimates, or coordinating projects, you'll play an important role in our continued success.
Ready to join our team? Apply today! We look forward to meeting you.
Pay: From $35,360.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
