JOB
Job Summary
Under general direction the Human Resources Technician performs technical-clerical work assisting in the development and maintenance of confidential Human Resources records, responding to inquiries pertaining to Human Resources policies and programs, assisting in the City's benefit administration and payroll processing. Employee is also responsible for a variety of clerical-administrative work in support of Human Resources program activities. The employee exercises independent judgment while following established policies and procedures. Demonstrates excellent customer service skills and professionalism in working with employees, vendors, and the general public. This role assists in payroll processes and administers employee health and welfare plans and acts as liaison between employees and insurance providers.
Job Responsibilities
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These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.**
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Administers health and welfare plans, including enrollments, changes and terminations.
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Processes and audit required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.
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Participates in salary and benefits surveys, employment verifications, public records requests and other requests from outside agencies.
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Responsible for reviewing and processing invoices monthly for all employee benefits.
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Reconciles insurance deductions and prepares check requests and submits for payment.
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Advises employees on insurance and benefits and track eligibility.
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Responds to and prepares benefit reports for insurances.
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Assists in the coordination of Open Enrollment and Health Fairs.
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Research and resolve questions from managers and employees as they relate to the processing of payroll information such as benefits, banking, garnishments, employment verifications, workers compensation, retroactive pay calculations, and other changes.
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Contributes to the understanding, implementation and adherence to Human resources Policies and Procedures.
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Performs customer service functions by answering employee requests and questions.
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Support and/or processes information in the HRIS system.
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Issues, or reissues, physical or replacement checks or direct deposits due to payroll errors or final discharge.
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Assists with processing weekly payroll as needed.
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Acts as a backup aid for risk management and requisition processes.
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Provides HR support & performs related tasks or other duties as required or assigned.
Knowledge, Skills and Abilities
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Excellent verbal and written communication skills.
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Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
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Excellent organizational skills and attention to detail.
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Excellent time management skills with a proven ability to meet deadlines.
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Proficient with Microsoft Office Suite or related software.
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Proficient with or the ability to quickly learn benefit administration, payroll management, human resources information system (HRIS), and similar computer applications.
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Working understanding of human resources principles, practices and procedures.
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Ability to function well in a high-paced and at times stressful environment.
Qualifications
Education and Experience
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Valid Florida Driver’s License: With proof of automobile insurance
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Must have a minimum of (2) two years of experience specifically in human resources with working understanding of human resources principles, practices and procedures.
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Must maintain a Florida driver’s license with an acceptable driving record.
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Associate's degree or higher preferred. Must have a high school diploma.
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Microsoft Office spreadsheet and word processing applications, as well as H5 software is preferred.
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Experience in benefit administration highly preferred.
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Governmental experience preferred.
PHYSICAL DEMANDS:
The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 30 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require the use of fingers or hands to manipulate objects such as picking, gripping, or pressing. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.
