Office of Unemployment Insurance
Division: Tax Call Center
Location: East Baton Rouge Parish
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Office of Unemployment Insurance Administration (OUIA) Overview:
OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals
This position reviews, interprets, and applies Unemployment Insurance (UI) Employment Security Law in the maintenance of unemployment insurance tax accounts for approximately 100,000 employers. The position exercises independent judgment and ensures compliance with state and federal laws and generally accepted accounting principles.
The duties directly impact the UI Accounting Program and require providing customer service while maintaining a basic knowledge of Tax Operations areas, including Employer Status, Experience Rating, Benefit Charges, Delinquent Accounts, Tax Adjustments, the Employer Tax Call Center, Monetary Reconsiderations, and Field Audit.
AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:-
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
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Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
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Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR
Six years of full-time experience in any field; OR
A bachelor’s degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Details:
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Determines employer liability or non-liability to state unemployment taxes and issue the appropriate determination to employing entity.
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Review and process payments received through the agency portal and make adjustments to misapplied payments.
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Researching and updating power of attorney (POA) files with the name of the individual or company granted authorization to represent a specific employer.
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Confers with private accountants, title companies, CPA's attorneys, representatives from federal and state revenue departments, clerk of courts, sheriffs, state legislators, and bankruptcy trustees concerning wage/tax discrepancies in wages, contributions, interest and/or penalty charges or unaccepted reports, outstanding debts owed by employers with pending sheriff sales and bulk sales.
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Support UI Initiative to provide excellent customer service by taking incoming calls from employers in response to notices, specifically, delinquent notices, overpayment notices, rate notices, and status of account changes, including incoming calls from employers seeking technical assistance with wage file upload.
Position Specific Details:
Location: Baton Rouge, La
Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty
Career Progression Group: ORS Specialist 1, ORS Specialist 2, ORS Specialist 3, or ORS Specialist 4
Please click on the links below to learn more about each job level:
ORS SPECIALIST 1
ORS SPECIALIST 2
ORS SPECIALIST 3
ORS SPECIALIST 4
How to Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the
“Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for this job title must be included in the application (i.e.,
relevant, detailed experience/education). Resumes
WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
All applicants selected for employment must submit to drug screening and a background check.
Contact Information:
For further information about this vacancy, contact:
Kedrick Kennedy
[email protected]
Louisiana Works is an equal employment opportunity employer and
SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities.
