Community Navigation Manager
Reports to: Director of Resident Life
Status: Full-time; Exempt; 40 hours per week
Compensation: $48,000–52,000 annually
Benefits: Health insurance, 6 weeks PTO
Location Requirement: Hybrid
The Community Navigation Manager serves as a primary connection point for individuals seeking support through Dismas House of Indiana and The Dismas Hub. This role is responsible for helping individuals navigate pathways toward housing, recovery support, community resources, employment opportunities, and long-term stability.
The Community Navigation Manager oversees the residential intake and admissions process while also helping individuals identify the level and type of support that best fits their needs. Some individuals may be appropriate for residential placement, while others may benefit more from Hub-based supports, community partnerships, or outside referrals.
This role requires strong relational skills, systems navigation, organization, advocacy, and follow-through. The Community Navigation Manager must be highly responsive, proactive, and willing to creatively navigate barriers within correctional, recovery, housing, and social service systems.
At Dismas House, intake is not simply administrative work. This role helps ensure individuals are treated with dignity, connected to meaningful support, and guided toward opportunities for growth, accountability, stability, and belonging.
Schedule to be determined based on organizational and employee needs. Some evening and weekend availability is required in order to support individuals who may be working traditional first-shift schedules.
Key Responsibilities1. Residential Intake & Admissions Coordination
- Receive, organize, review, and process residential applications in a timely manner
- Conduct intake interviews virtually and in person
- Coordinate applicant follow-up, documentation collection, and admissions timelines
- Communicate with parole officers, case managers, treatment providers, correctional facilities, family members, and referral partners as appropriate
- Assess applicants for program fit, readiness, accountability, and communal living compatibility
- Make recommendations regarding admissions, waitlists, referrals, or alternative pathways of support
- Coordinate orientation and onboarding processes for incoming residents
2. Community Navigation & Resource Connection
- Help individuals navigate housing, transportation, recovery services, employment resources, identification barriers, benefits access, and other stabilization needs
- Connect individuals to Dismas Hub programming, support groups, educational opportunities, and community resources
- Provide referrals to outside agencies and organizations when individuals are not appropriate for residential placement
- Maintain awareness of local resources, service providers, employment opportunities, and community supports
- Help reduce barriers that prevent individuals from successfully accessing services and opportunities
3. Systems Navigation & Advocacy
- Assist individuals in navigating correctional, reentry, recovery, and social service systems
- Maintain communication and follow-through with referral sources and partner agencies
- Utilize multiple communication methods when barriers arise, including phone outreach, mailed correspondence, virtual communication, and in-person relationship building
- Advocate for individuals navigating unnecessarily complex or inconsistent systems while maintaining organizational boundaries and expectations
- Help ensure applicants and community members are treated with dignity and fairness throughout the process
4. Community & Resource Coordination
- Maintain working knowledge of community-based resources and support systems
- Build and maintain practical working relationships with local service providers, employers, recovery organizations, and reentry stakeholders
- Help identify service gaps and unmet community needs impacting residents and community members
- Coordinate internally with residential staff, case management, outreach, and leadership to ensure continuity of support
5. Documentation, Communication & Organizational Support
- Maintain accurate applicant records, referral tracking, communication logs, and documentation
- Participate in staff meetings, case coordination discussions, and organizational planning efforts
- Help improve organizational systems related to intake, navigation, referrals, and community support coordination
- Maintain confidentiality and professional boundaries at all times
Qualifications
- Strong interpersonal, communication, and relationship-building skills
- Strong organizational skills and ability to manage multiple priorities simultaneously
- Ability to work independently and proactively problem solve
- Comfort navigating housing systems, social services, correctional systems, recovery resources, and community-based supports
- Ability to maintain boundaries while remaining compassionate and person-centered
- Strong follow-through and responsiveness
- Commitment to dignity, accountability, belonging, and restorative approaches to reentry and recovery
Preferred Qualifications
- Experience in reentry services, housing navigation, recovery support, behavioral health, case management, or community-based nonprofit work
- Experience working with justice-impacted populations
- Familiarity with Indiana correctional, parole, probation, or reentry systems
- Experience conducting interviews, assessments, or admissions processes
- Lived experience related to reentry, recovery, or navigating community systems is valued
- Valid driver’s license preferred
- Bilingual a plus
Pay: $48,000.00 - $52,000.00 per year
Benefits:
- Health insurance
- Mileage reimbursement
- Paid time off
Work Location: In person
