At RTS Mechanical, our commercial HVAC service team doesn’t just fix equipment—we set the standard for how the work gets done. Every job completed right the first time is a promise kept to our customers and a margin protected for our business.
The Service Field Supervisor leads from the front—still on the tools, still in the field, but now accountable for the performance of the team. This role is the difference between a reactive service department and one that runs efficienty, learns fast, and grows stronger every week.
Why Work With Us?
We’re a family-owned company that takes care of our people so they can take care of our customers. If you’re someone who wants to grow, lead, and have a real impact—this is where that happens.
● We Develop Leaders: We invest in your growth through mentorship, coaching, and a clear path forward.
● Family-Owned, Customer-Focused: For over a decade, we’ve built a reputation of doing things right. We protect that reputation daily.
● Core Values in Action (I-G.R.O.W.):
◦ Integrity: We Do What We Say – Our Word is Our Bond
◦ Grit: We see opportunity in every challenge and we rise up
◦ Respect: We care and we communicate fast
◦ Ownership: We See It. Own It. Solve It. Do It.
◦ Winning: We Foster Positive Attitudes and We Continuously Improve
The Purpose of This Role
Think of this role like the head coach of a hockey team: you’re still on the ice, still playing—but you’re also monitoring the whole game, spotting where the team is breaking down, and making the adjustments that help everyone perform at a higher level.
This role exists to make sure jobs are done right the first time, on budget, and at a standard customers can feel. When this role is done well: callbacks go down, margins go up, technicians grow, and customers trust us more.
What Winning Looks Like
● We fix it right the first time — callbacks are the exception, not the norm
● Change-outs run clean — margin isn’t given back in the field
● Start-ups are tight — no re-work, no missed steps, no unnecessary return trips
● Technicians are improving — in skill, confidence, and ownership
● Morale is high — your team shows up ready to compete
Core Responsibilities
1. Field Execution — Lead From the Front
● Demand thorough diagnostics and proper information on every job
● Step into jobs early when things are going sideways—don’t wait to be asked
● Support technicians on tough calls and complex decisions in real time
2. Callback Ownership — Fix the Root, Not Just the Symptom
● Review every callback and find the real reason it happened
● Drive corrections through coaching, process improvement, and clear accountability
3. Change-Out Performance — Protect the Margin
● Ensure every job is ready before it starts: materials, subs, scope, and clarity
● Hold the team to executing within budget—no margin left on the job site
4. Technician Development — Raise the Standard
● Coach on real gaps, not generalities—make every conversation count
● Help techs grow in width and depth of knowledge intentionally, not just accidentally
● Build morale by holding people to a high standard and celebrating when they hit it
5. Operational Discipline — Manage the Business Side of the Field
● Participate in weekly service leadership meetings
● Review metrics regularly and take ownership of the numbers
● Identify trends, make the call, and follow through—every week
What You Bring
● Field Experience: Proven background in commercial HVAC service—you know the work and you’ve done it at a high level
● Coaching Instinct: You genuinely enjoy helping others get better. You’re as comfortable giving feedback as you are receiving it
● Ownership Mentality: When something goes wrong, you don’t explain it—you fix it, and you make sure it doesn’t happen again
● Communication That Moves Fast: Technicians, dispatchers, and customers get clear, direct, timely communication from you—always
● Data Discipline: You review the numbers, spot the patterns, and act on them—not just once but habitually
● Hard Conversation Courage: You don’t let problems repeat because you avoided an uncomfortable moment
● Tech-Savvy Enough: Comfortable using field management software (BuildOps or similar) to stay ahead of the schedule and the metrics
What We Offer
● A Real Leadership Path: This isn’t a title without teeth. You will have authority, accountability, and the support to use both.
● Investment in You: Ongoing training opportunities, industry resources, and a leadership team that genuinely wants you to grow
● A Culture That Competes: We take the work seriously, we take care of each other, and we keep score—because winning matters here
● Positive Morale Worth Protecting: You’ll join a team that respects each other and holds itself to a standard
● Work That Matters: Commercial buildings across the Twin Cities run because of teams like ours. That’s something to take pride in.
In this role, you’re still producing—but now you’re responsible for the performance of others. If that challenge energizes you, and you’re ready to lead a team that takes pride in doing things right, we want to talk.
Pay: $45.00 - $60.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
