Telecommunications Technician

Charleston County -
North Charleston, SC

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Job Details

Full-time
$50,440 - $66,060 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Telecommunications network troubleshooting
Computer operation
Mobile device support
Telecommunications blueprint interpretation
Cellular networks
Interpreting technical drawings
Electrical schematic reading and interpretation
Audio systems
Network infrastructure
High school diploma or GED
Driver's License
Fiber optic cables installation
Cloud-based systems
Wireless communication system operation
Networking equipment (troubleshooting support)
Audiovisual control systems operation
Voice over internet protocol (VoIP) configuration
Twisted pair cables handling
NFPA 70 compliance
Equipment testing
Technical Proficiency
Mobile devices
4G/LTE

Full Job Description

Description

This position is responsible for providing comprehensive telecommunications, Audio/Video (A/V), cellular systems, and networking support for in-house County assets. The role involves installation, maintenance, troubleshooting, and facility planning, ensuring a high degree of responsive service to County facilities and personnel.

SALARY RANGE: $50,440 - $66,060 (Estimated Annual Salary)

OPEN UNTIL FILLED – APPLICATION REVIEW BEGINS IMMEDIATELY

Duties and Responsibilities

Key Responsibilities:

System Maintenance & Support: Provide responsive service to County facilities and personnel, assisting with in-house and Cloud-based system maintenance. Perform preventative maintenance on telecommunications assets to ensure consistent system functionality with available technology and user requirements.
Audio/Video Systems: Install, upgrade, and maintain A/V systems.
Telecommunications & Cellular Devices: Install and maintain all desk phones, including associated applications. Provide comprehensive support for all County cellular devices, such as smartphones and cellular routers (e.g., Cradlepoints).
End-User Support & Training: Deliver end-user training and ongoing support for all telecommunication solutions and devices.
Work Order Management: Prioritize workload and efficiently manage system work orders.
On-Call Rotation: Participate in a 24/7 call rotation to service client needs after hours or on weekends.

Minimum Qualifications

Education: High school diploma (or GED) supplemented with four (4) or more years of demonstrable experience in VoIP telecommunications, Audio/Video, and Computer networking. An Associate's Degree is preferred.
License: Must have a valid driver’s license with the ability to obtain a South Carolina license upon acceptance of the position.

Knowledge, Skills and Abilities

Required Experience & Skills:

Technical Expertise:
- Proficiency with Enterprise phone systems, including Cloud-based PBX solutions like GoTo Connect and Mitel/ShoreTel VoIP.
- Comprehensive knowledge of cellular phones and devices, including smartphones and cellular routers (e.g., Cradlepoints).
- Understanding of cellular frequency and carrier bands.
- Enterprise networking experience is desired.
- Working experience and knowledge of AT&T, Segra, and other ISP/local carriers.
- Computer literacy in telecommunications and network assets is essential.
- Comprehensive knowledge of cabling infrastructure, including terminating, testing, and troubleshooting CAT5E/6 and/or Fiber.
- Experience with Audio/Video equipment like Qsys, Crestron, Barco, and other A/V controls.
- Familiarity with National Electric Codes and telecommunications standards.
Documentation & Planning: Must be capable of reading and comprehending facility drawings/prints, diagrams, and communication schematics. Ability to apply appropriate communications software and equipment to achieve user satisfaction.
Physical Requirements: Must have the physical ability to pull cabling and access confined spaces (within applicable OSHA safety standards).

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Description

Duties and Responsibilities

Minimum Qualifications

Knowledge, Skills and Abilities

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