Help Desk Support Specialist
InTech Network Solutions – Salisbury, MD (Primary)
Travel to satellite offices: Berlin, Millsboro, Seaford (Required)
About Us
InTech Network Solutions is a complete IT Services and Managed Service Provider (MSP) supporting small to medium-sized enterprises across multiple industries. We pride ourselves on delivering high-quality, customer-focused IT solutions and becoming a trusted technology partner for our clients.
Position Overview
We are seeking customer service–oriented Help Desk Support Specialists to join our team. As part of the front-line support team, you will resolve technical issues efficiently and accurately while maintaining the high standards of customer value and service that InTech is known for.
Responsibilities
- Serve as the first point of contact for clients seeking technical support.
- Provide troubleshooting assistance and guide customers through solutions.
- Escalate unresolved issues to higher-level support when necessary.
- Track, route, and redirect problems to the appropriate resources.
- Maintain and update customer records; produce activity and status reports.
- Follow up with customers to ensure full resolution and satisfaction.
- Document all support interactions properly and ensure timely closure of cases.
- Recommend improvements to processes, tools, or procedures.
- Continuously build knowledge of help desk procedures, products, and services.
Requirements
- Proven work experience in a help desk or IT support role.
- Proficiency with help desk software, remote support tools, and ticketing systems.
- Strong client-facing, communication, and interpersonal skills.
- Advanced troubleshooting ability and the capacity to multi-task effectively.
- Customer-focused with an outgoing personality and ability to work directly with users.
Summary Details
- Primary Location: Salisbury, MD
- Satellite Offices: Travel required to Berlin, Millsboro, and Seaford. (required)
- Work Environment: On-site (not remote).
- Employment Type: Full-time
- Benefits: Full-time employees eligible after a waiting period.
Job Type: Full-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
Application Question(s):
- What about this job posting interests you?
Ability to Commute:
- Salisbury, MD 21801 (Required)
Ability to Relocate:
- Salisbury, MD 21801: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person
