Now Hiring: Front Desk Representative
Sleep Inn & MainStay Suites – Durango, CO
1260 Escalante Drive, Durango, Colorado 81303
Join our welcoming team at Sleep Inn & MainStay Suites, a locally managed dual-branded hotel where genuine hospitality and personal accountability make all the difference!
We are seeking a Full-Time Front Desk Representative for the following mix of shifts:
Morning Shift: 7:00 AM – 3:00 PM
Evening Shift: 3:00 PM – 11:00 PM
NIGHT AUDITOR 11PM-7AM
WEDNESDAYS & THURSDAYS
(Flexibility between shifts is appreciated!)
Who We’re Looking For:
- Independent, reliable, and confident in providing outstanding customer service
- Friendly, positive attitude with a passion for helping others
- A team player who’s happy to serve our guests and support coworkers
- Someone seeking a long-term position with opportunity to grow
What We Offer:
- Supportive supervisors who take pride in their roles
- 90-day performance reviews with potential raises
- Vacation and personal time for long-term staff
- A friendly, small-company atmosphere where your work truly matters
If you’re ready to be part of a thoughtful, guest-focused team, we’d love to meet you!
Apply in person: 1260 Escalante Drive, Durango, CO
Call: 970-769-7808 for a potential on-the-spot interview
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues promptly.
- Maintain accurate records of room availability and reservations.
- Operate phone systems, ensuring effective phone etiquette while addressing guest needs.
- Comfortable working overnight independently
- Ensuring safety of the property on the overnight shift
- Assist with night audit duties as required, ensuring financial accuracy.
- Provide information about local attractions, services, and hotel amenities.
- Collaborate with other hotel departments to enhance guest experiences.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Multilingual abilities are a plus; bilingual candidates are encouraged to apply.
- Proficient in operating phone systems and maintaining professional phone etiquette.
- Experience in hospitality or hotel management is preferred.
- Knowledge of front desk operations and guest relations best practices.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
