## A Few Thousand People Used to Call Us. They Stopped. Go Find Out Why.
**In a service business, service is everything and we need to know our triumphs and defeats to help grow to be the best in the business.
Somewhere in our system is a homeowner who called us three times in 2021 and hasn't called since. Their unit is eight years old. Something fails on it this August - and right now, they're going to Google somebody else. We want to make sure they remember us when it counts most.
Get there first.
Every person you speak to has a file with us. We installed their system, fixed their system, or they had an agreement that quietly ran out. They just drifted. Out of site, out of mind.
**The work:**
- 70+ real conversations a day with past customers who've gone quiet
- Book tune-ups, system evaluations, and in-home estimates
- Win back expired maintenance agreements
- Find out why they left and write it down. That report goes straight to the service manager.
-Ask for reviews to help other customers remember us.
**The person:**
Most of these calls end in no. You'll hear "we've got somebody now." You'll hear "your tech showed up late." You'll hear "you were the highest quote we got." Some of it will be fair.
You will hear also you guys where great. Where do I leave a review? Can we dive into what else you offer?
We need someone who hears that and gets curious instead of defensive. Resets fast. Warm, not pushy. Nosy in a friendly way. Takes coaching without getting prickly. If you have to win arguments with people, or wilt when they say they've moved on, this will be a miserable job.
No HVAC experience needed — we'll teach you the lingo. We can't teach you to stay curious after the fortieth no.
**Pay:** $21–23/hr base, plus a spiff per appointment that runs and a spiff per agreement won back. No cap on spiff opportunities.
Full-time, Mon–Fri 8–5, on-site in our Wilmington office. We do have health, dental, vision, 401(k), PTO.
**To apply:** answer one question in your message - *tell us about a time someone told you they'd already gone with somebody else. What did you say next?* Two sentences is plenty. No answer, bottom of the pile.
Gideon Heating and Air is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
