Overview
Join our vibrant hospitality team as a Counter Sales Representative Lead, where your leadership will energize our bustling café environment! In this dynamic role, you’ll work hand-in-hand with the cafe manager on the daily operations, ensure exceptional customer service, and support the team in delivering memorable dining experiences. Your passion for food, management expertise, and enthusiasm for hospitality will drive the success of our café. This position offers an exciting opportunity to grow your career in a fast-paced, customer-focused setting while fostering a welcoming atmosphere for both guests and staff.
Duties
- Assist in managing daily café operations, including opening and closing procedures, shift management, and ensuring smooth service flow.
- Weekends are a must, but there is room to request day(s) off when needed.
- Supervise and motivate staff to deliver outstanding customer service while maintaining high standards of food quality and safety.
- Oversee food preparation, cooking, and food handling processes to ensure compliance with health regulations and quality standards.
- Manage inventory control, including stock ordering, receiving deliveries, and minimizing waste to optimize profitability.
- Operate POS systems for order processing, cash handling, and sales reconciliation.
- Train new team members on food safety protocols, customer service techniques, and operational procedures.
Requirements
- Proven experience in quick service or fast food restaurant
- Demonstrate leadership skills with previous supervising, lead, or assistant manager experience in a hospitality or restaurant setting.
- Familiarity with POS systems such as Aloha POS and Micros POS; ability to handle cash accurately.
- Knowledge of food safety management practices and regulatory compliance standards.
- Excellent customer service skills with a passion for creating positive guest experiences.
- Ability to manage shift schedules, oversee food production, and supervise team members effectively.
- Strong organizational skills with experience in inventory control, food handling, and food industry best practices.
Join us if you’re ready to lead a passionate team dedicated to delivering exceptional café experiences! Your energy, expertise in food service management, and commitment to hospitality excellence will make a lasting impact. This is more than just a job — it’s an opportunity to grow your career while making every guest’s visit memorable.
Pay: $19.00 - $25.00 per hour
Benefits:
Work Location: In person
