We're looking for a hardworking, detail-oriented, self-motivated individual to join our growing behavioral health practice on Maui. The ideal candidate is organized, dependable, and takes initiative, with the ability to manage multiple responsibilities and assist us in our daily operations. If you're passionate about supporting our Pacific Counseling Group team dedicated to providing compassionate mental health care and enjoy contributing to a positive, collaborative workplace, we'd love to hear from you.
Front Office and Client Support
1. Greet and assist clients warmly and welcomingly.
2. Answer phone calls, respond to inquiries, and route messages appropriately
3. Schedule, confirm, and manage client appointments and manage room scheduling for a couple locations.
4. Support intake processes, including collecting and verifying client insurance information
5. Maintain office supplies and ensure a clean, organized environment for clients and providers (bathrooms, therapy rooms, admin office, and common areas)
Administrative Operations
1. Maintain accurate and organized client records in compliance with confidentiality standards (e.g., HIPAA)
2. Perform data entry, filing, scanning, and document management
3. Assist with coordinating provider schedules. Assist various outreach teams with paperwork (CCP, Case Management, etc)Billing, and Referral Coordination Support
1. Assist with basic billing tasks such as verifying insurance, collecting co-pays, and tracking documentation for the Billing Company.
2. Manage referrals and communication with providers and insurance companies
3. Communicate with the Management Team regarding operations, referrals, providers, clients, etc.
4. Assist the Management Team with special projects and program support as assigned.
Pay: $25.00 per hour
Work Location: In person
